Osler's 2012/13 Quality Improvement Plan Progress

The 2012-2013 Quality Improvement Plan (QIP) directly supports Olser's commitment to provide patient-centered care that is safe, accessible, and respectful of the individual beliefs and values of all members of the community, physicians and staff. 

Improving quality is one of Osler's top priorities for 2012-13.  The QIP, along with Osler's Clinical Priorities Plan and Annual Business Plan, demonstrates the specific things that we are focusing on as an organization over the next year to improve the care we provide to our community.  To promote accountability, the compensation of Osler's executives is tied to the achievement of the improvement targets outlined in the QIP.

The QIP consists of 4 parts:

PART A: Overview of our hospital's Quality Improvement Plan
PART B: Our improvement targets and initiatives
PART C: The link to performance-based compensation of our executives
PART D: Accountability sign-off

Click here to download Osler's 2012-13 QIP
Download Osler's 2012-13 QIP progress report (Ministry-mandated form)

 

Indicator

2012/13 Target

Starting point

Desired direction of numbers

Progress

 Are we on track?

 

Hand hygiene compliance before patient contact

What proportion of staff is abiding by standard hand hygiene practices before they have contact with a patient?

75%

69% (2011/12)

82% (Jan.-Dec. 2012)

 

   

Indicator

2012/13 Target

Starting point

Desired direction of numbers

Progress

Are we on track?

90th percentile Emergency Department (ED) length of stay for admitted patients

What is the maximum amount of time that nine out of ten ED patients spend from the time they are registered to the time they are brought to an inpatient or admitted room?

38.4 hours

40.4 hours
(2011/12)

 

82% (Jan.-Dec. 2012)

 

Indicator

2012/13 Target

Starting point

Desired direction of numbers

Progress

Are we on track?

Percentage of select inpatients that would recommend Osler to friends and family

(source: external NRC Picker survey)

67.4%

61.3%
(2011/12)

 

61.4%
(Jul.-Sept. 2012)

 

Percentage of select inpatients that would recommend Osler to friends and family

(source: follow-up calls by Osler staff to patients after discharge)

87%

85%
(2011/12)

 

89%
(Oct. 2011-Aug. 2013)

 

Percentage of inpatients contacted by phone within seven days after discharge

66%

NEW

 

Q1=56.9%
Q2=61.2%
Q3=67%
Q4/Jan=68.3%

 

 

Related Information

Resource Center

Helpful links to the most useful lists and forms for health professionals.

Connect with Osler