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Cara Francis
Director, Public Relations
William Osler Health System

Central West health care organizations announce a provincial first

Central West CCAC, Headwaters and Osler integrate ‘back-office’ non-clinical support functions to more effectively align hospital and community care

August 5, 2014 BRAMPTON/ETOBICOKE/ORANGEVILLEToday, the Central West Community Care Access Centre (CCAC), Headwaters Health Care Centre (Headwaters) and William Osler Health System (Osler) announced an exciting new partnership that integrates the organizations’ non-clinical support functions (‘back office’) to better serve patients and families in the Central West region.

As part of the integration, a new non-clinical Joint Executive Management team will lead a cross-organizational, cross-functional team responsible for finance, human resources, information technology and management, redevelopment, facilities, communications and strategy operations. This team is comprised of five Joint VPs, each responsible for a functionally-based, cross-organizational portfolio with accountabilities to all three CEOs.

The Joint VPs include:

  • Facilities and Redevelopment: Ann Ford (formerly VP, Development and Information Technology, Osler)

  • Finance: Dave McCaig (formerly VP, Finance, Osler and Joint Chief Financial Officer, Headwaters and Osler)

  • Human Resources and Organizational Development: Christine Nuernberger (formerly VP, Strategy and Communications, Central West CCAC)

  • Information Management and Information Technology: Bob Varga (formerly VP, Performance Management and Accountability, Central West CCAC)

  • Patient Experience, Communications and Strategy: Susan deRyk (formerly VP, Public Affairs and Corporate Strategy, Osler)

“The Central West CCAC, Headwaters and Osler have long worked together to help improve access to health care services for area patients and their families,” said Cathy Hecimovich, CEO, Central West CCAC. “This voluntary cross-sector integration – a first in the province – is a milestone step towards our shared vision of a more integrated, patient-centric health care system that is easier for people to access, understand, and navigate. Together, we are strengthening the delivery of health care across our region.” 

The integration also includes the creation of two roles that are cross-appointed across the three organizations – a new Chief Medical Information Officer (CMIO), as well as a new Chief Patient Experience Officer (CPEO). Dr. Asim Masood, Headwaters Chief of Staff and Osler’s Deputy Chief of Staff has accepted the CMIO position with a mandate to ensure that the information systems used across the organizations truly enhance the medical care of patients and clients.

A new Chief Patient Experience Officer (CPEO) will lead innovative strategies that transform the patient experiences across the hospital and community settings. A recruitment process for the CPEO position will begin in the fall.

“This is an exciting time for health care in the Central West region,” said Liz Ruegg, President and CEO, Headwaters Health Care Centre. “This new partnership focuses on putting patients first by enabling new forms of collaboration, joint investment opportunities, system-level planning, and improving our combined ability to meet the health care needs of the patients and families we serve – now and into the future.”

The structure of the new Joint Executive Management team reduces the three organizations’ VP complement by three (one from each organization) and over time, will result in approximately 30 per cent savings in cost of VP compensation.

“Over the past year, Osler has focused on fostering bold, innovative partnerships to create a unified health system as part of our five-year Strategic Plan,” said Matthew Anderson, President and CEO, William Osler Health System. “This integration harnesses the talent, energy and innovation within our organizations’ non-clinical support areas and creates new and exciting opportunities for our staff and physicians to better understand the patient experience across a broader continuum of care through cross-sector leadership.”

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