Kiki began her clinical practice as a Registered Respiratory Therapist at The Scarborough Hospital (TSH) in 1992 working in areas such as the ICU, Emergency and the Operating Room. She honed her craft for several years and, inspired by the leaders around her, she became a Charge Respiratory Therapist in 1998. That same year, she was awarded the Lung Association’s prestigious 'Making a Difference Award'.
She completed her Masters of Business Administration at Charles Sturt University in 2000 and moved to the role of Manager of ICU/Respiratory Services at TSH. This began a career in leadership that has spanned over fifteen years with roles as Manager of ICU, Manager of Emergency and Director of Emergency.
Kiki received her Certified Health Executive (CHE) designation with the Canadian College of Health Service Executives in 2008 and continues to dedicate herself to life-long learning. Recently, she completed the Advanced Health Leadership program at the University of Toronto’s Rotman School of Business.
In 2009, she proudly joined the team at Osler to become the Director of Emergency, Critical Care and Access and Flow. In June 2012, she was appointed the Executive Director of Clinical Services.
Throughout her career, Kiki has had a strong interest in performance improvement and innovation. Working on many initiatives to redesign our health system, she has participated and led large-scale projects such as the design of a Geriatric Emergency Management program in the Central East Local Health Integration Network (LHIN), leading a middle management taskforce and Osler PIP. This passion for redesign played a significant role in her team achieving the Trillium Gift of Life’s 2010 award for ‘Call, Screen and Connect’ and leading practice awards in 2013 from Accreditation Canada on the Emergency Department’s Medical Assessment Unit and the Ipad™ Patient Satisfaction survey.
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Manager, Public Relations
William Osler Health System
905-494-2120 ext. 29124