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At William Osler Health Centre we are committed to
providing the best community health care in Ontario.
We believe that our patients and families are partners in the delivery of
quality patient care.
We make the following commitment to you - the patient!
Your Rights
You have the right to:
- Be treated in a
kind and respectful way.
- Culturally-sensitive care.
- Expect that all
information about your health care will be kept private and confidential in
accordance with the law.
- Be given information in a way you will
understand.
- Expect that your health care team will share important
information with each other.
- Participate in making decisions about your
care.
Refuse care as permitted by the law. - Know the names and roles of
people involved in your care.
- Know the name of the doctor in charge of your
treatment.
- Express your concerns and get answers to your questions.
- Be told of the fees not covered by OHIP and that you
or your family will have to pay.
Your Responsibilities
As a patient you have rights and
responsibilities. Please make sure you do the following:
- Be polite and
respect other patients, visitors and members of the health care
team.
- Recognize that the needs of other patients and families may sometimes
be more urgent than your own.
- Give accurate information to your health care
team to help them plan your care.
- Give your health care team the name of the
person who will represent you if you cannot make decisions by
yourself.
- Follow the plan of care the best way you can.
- Accept
responsibility for the decisions you make about your treatment.
- Take care of
your personal things and send home anything that is not needed.
- Respect
hospital property and act in a safe and responsible way.
- Understand and be responsible for all expenses not
covered by OHIP or private insurance during your hospital stay.
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