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All rights reserved.-->






	

	

	

	































	
	
	 
	 
	 
	 

	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	


	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		

	 
	 
	 
	 

	
	
	
	
	
	
	
		
	

	
	 
	
	
	
	
	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	
	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	

	
	

	
	

	
	

		
	
	
	
	
	
	
	
	
	
	

	
	

	
	

	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		
	
	
		
		
	
		
	
	
		
	
	
	
		
	
	
	
	
	
	
	
	

	
		
	

	
		
	
	
	
	
		
		
			

		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		
		

		
	
	
	
	




	
	
		
	

	
		
	

	
	
	
	
	
	
	
	
	
	

	
	


	
	
		
			
		
	
	
	
	
	
		
			
		
	
	
	
	
	

 


	
	
	
		



		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
			
		
		
			

		

		
		
		
	
		

		
		

		
		
		
		
			
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

				
			
		
		

		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
		

		
		
		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		

		

		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		

		
		
		
		


		
			

		

		
		
		

	
		
		
		
		

		



		
		

		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
		
		

		
		

		
		

		
		
		
		
		
		
		
			
				
				

				
				

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

				
			
		
		

		
		
		

		


 

		
	

	
	
		





















 

	

 







		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		


		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		


		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		


	


	



	<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
	<HTML>






	<HEAD>
	<TITLE>Patient Compliments and Complaints</TITLE>
	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <META HTTP-EQUIV="Pragma" CONTENT="no-cache">
        <META HTTP-EQUIV="Expires" CONTENT="-1">
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	<link href="default.css" rel="stylesheet" type="text/css">
	</HEAD>
 


	 
	 
	 
	 

	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	


	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		

<body bgcolor="#8791A2" leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" style=" background-image: url(images/bkgrdtile.jpg); background-repeat: repeat-x; background-position: top left; scrollbar-face-color: #7D8898" "scrollbar-arrow-color: #7d8898">
  <table width="100%" border="0" cellpadding="0" cellspacing="0" align="center" bgcolor="FFFFFF">
    <tr> 
      <td width="100%" valign="top" style="background-image: url(images/toptile.gif); background-repeat: repeat-x; background-position: top left;"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/leftcorner.jpg"></td>
            <td width="100%" valign="top"><img src="images/topspacer.jpg"></td>
            <td width="0%" valign="top"><img src="images/rightcorner.jpg"></td>
          </tr>
        </table></td>
    </tr>
    <tr> 
      <td width="100%" valign="top"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/headerleft.gif"></td>
            <td width="0%" valign="top"><a href="default.cfm"><img src="images/logo_body.gif" border="0"></a></td>
            <td width="100%" align="center"><img src="images/header_default_body.jpg"></td>
            <td width="0%" valign="top"><img src="images/headerbodyright.jpg"></td>
          </tr>       
        </table></td>
    </tr>
    <tr> 
      <td width="100%" valign="top" style="background-image: url(images/topnavtile.gif); background-repeat: repeat-x; background-position: top left;"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/topnavstart_body.jpg"></td>
            <td width="100%" valign="top" align="center" style="padding-top:7px;">
			
			<div class="molayer_top_body" onMouseMove="DHTMLRestoreAll();"></div>
			
			
			
			<div style="position:relative;">
			
			


		<script type="text/javascript">
		<!--//
		
	function findPosY(obj)
	{
		var curtop = 0;
		if (obj.offsetParent)
		{
			while (obj.offsetParent)
			{
				curtop += obj.offsetTop
				obj = obj.offsetParent;
			}
		}
		else if (obj.y)
		{
			curtop += obj.y;
		}
		return curtop;
	}
	//aryDHTMLMoused = new Array();
	var aryDHTMLLayerMoused = new Array();
	var DHTMLrunMouseOvers = false;
	var aryDHTMLMoImages = new Array();
	var DHTMLimageList = new Array();
	var DHTMLTimerID=null;
	//DHTMLiLimit=25;
	var itmp=0;

	function DHTMLMOImage()
	{
		var a = DHTMLMOImage.arguments;
		this.ptrImage = DHTMLNavBarMM_findObj(a[0]);
		this.imageMO = new Image();
		this.imageMO.src = a[1];
		this.HTMLname = a[0];
		this.Moused = false;
		this.OriginalSrc = '';
	}

	// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image)
	function DHTMLNavBarImagePreload()
	{
		var arg = DHTMLNavBarImagePreload.arguments;
		imageKey = (arg[2])?arg[2]:arg[0];
		DHTMLimageList[DHTMLimageList.length] = imageKey;
		if(!(aryDHTMLMoImages[imageKey])) {
			aryDHTMLMoImages[imageKey] = new DHTMLMOImage(arg[0],arg[1]);
		}
	}

	function DHTMLNavBarMouseover()
	{
		var a = null;
		var imageKey = null;
		var o = null;	
		if (DHTMLrunMouseOvers)
		{
			//args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)
			a = DHTMLNavBarMouseover.arguments;
			imageKey = (a[2])?a[2]:a[0];
			if(!(aryDHTMLMoImages[imageKey].ptrImage)){
				aryDHTMLMoImages[imageKey].ptrImage = DHTMLNavBarMM_findObj(a[0]);
			}
			if(aryDHTMLMoImages[imageKey] && (o = aryDHTMLMoImages[imageKey].ptrImage))
			{
				aryDHTMLMoImages[imageKey].OriginalSrc = a[1];
				aryDHTMLMoImages[imageKey].Moused = true;
				o.src = aryDHTMLMoImages[imageKey].imageMO.src;
			}
		}
	}

	var DHTMLNavBarTemponload = null;
	if (window.onload && window.onload != null){
		DHTMLNavBarTemponload = window.onload;
	}

	function DHTMLFullyLoaded()
	{
		if (DHTMLNavBarTemponload != null) {
			DHTMLNavBarTemponload();
		}
	
		DHTMLrunMouseOvers = true;
		return true;
	}

	function DHTMLNavBarMouseOutTimer()
	{
		if(DHTMLTimerID) { clearTimeout(DHTMLTimerID); }
		DHTMLTimerID = setTimeout("DHTMLNavBarLayerRestore()",5000);
	}

	function DTHMLRestoreParent(layername)
	{
		for(var i=0;i < aryDHTMLLayerNames.length;i++)
		{
			if(!aryDHTMLNavBarLayerInfo[aryDHTMLLayerNames[i]].isDefault)
			{
				//alert(aryDHTMLLayerNames[i].indexOf("grand"));
				if(!(aryDHTMLLayerNames[i] == layername) && aryDHTMLLayerNames[i].indexOf("grand") == -1) {
					DHTMLNavBarRestoreLayers(aryDHTMLLayerNames[i]);
				}
			}
		}
	}

	function DHTMLRestoreAll()
	{
		DHTMLNavBarMouseoverRestore();
		DHTMLNavBarLayerRestore();
	}

	function DHTMLNavBarMouseoverRestore()
	{
		var i = 0;
		var o = null;
		if (DHTMLrunMouseOvers)
		{
			for (var i=0; i < DHTMLimageList.length; i++)
			{
				if (aryDHTMLMoImages[imageList[i]].Moused && (o = aryDHTMLMoImages[imageList[i]].ptrImage)) {
					o.src = aryDHTMLMoImages[imageList[i]].OriginalSrc;
					aryDHTMLMoImages[imageList[i]].Moused = false;
				}
			}
		}
		return true;
	}

	function DHTMLNavBarLayerRestore()
	{
		for(var i=0;i < aryDHTMLLayerNames.length;i++)
		{
			if(!aryDHTMLNavBarLayerInfo[aryDHTMLLayerNames[i]].isDefault) {
				DHTMLNavBarRestoreLayers(aryDHTMLLayerNames[i]);
			}
		}
	}

	function DHTMLNavBarArrayPushUnique(aryArray, varNewElement)
	{
		//only pushes if unique value
		var pushIt = true;
		for (var i=0;i < aryArray.length && pushIt;i++) {
			pushIt = (varNewElement!=aryArray[i]);
		}
		if(pushIt) {
			DHTMLNavBarArrayPush(aryArray, varNewElement);
		}
		return pushIt;
	}

	function DHTMLNavBarArrayPush(aryArray, varNewElement)
	{
		//Implement Array Push 'cause IE cant handle it
		aryArray[aryArray.length]=varNewElement;
	}

	function DHTMLNavBarArrayPop(aryArray)
	{
		//Implement Array Pop 'cause IE cant handle it before 5.5
		var varItemToPop = null;
		if(aryArray[aryArray.length-1]) {
			varItemToPop = aryArray[aryArray.length-1];
			aryArray[aryArray.length]=null;
		}
		return varItemToPop;
	}

	var registeredObjects = new Array();
	//v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
	function DHTMLNavBarMM_findObj(n, d)
	{
	
		x = document.getElementById(n);
		return x;
		
	}

	var DHTMLNavBarTime         = 100;
	var DHTMLNavBarTimes        = 2;
	var DHTMLNavBarmoveDistance = 1;
	var DHTMLNavBarThisLoc      = 325;
	var aryDHTMLLayerNames      = new Array();
	var aryDHTMLNavBarLayerInfo = new Array();
	var aryDHTMLNavBarLayers    = new Array();

	function DHTMLNavBarArrayContains()
	{
		var a = DHTMLNavBarArrayContains.arguments;
		var foundit = false;
		for(var i=0; i < a[0].length && !foundit; i++) {
			foundit = (a[1]==a[0][i]);
		}
		return foundit;
	}

	function DHTMLNavBarRegisterLayer()
	{
		var a = DHTMLNavBarRegisterLayer.arguments;
		var n = a[0];
		var d = a[1];
		if(a[2] && a[2] == 'MOutLayer'){
			var mo = true;
		} else {
			var mo = false;
		}
		//alert(n + " -- " + d);
		if(!(DHTMLNavBarArrayContains(aryDHTMLLayerNames,n)))
		{
			if(o = DHTMLNavBarMM_findObj(n))
			{
				aryDHTMLNavBarLayers[n] = o;
				DHTMLNavBarArrayPushUnique(aryDHTMLLayerNames,n);
				aryDHTMLNavBarLayerInfo[n] = new DHTMLNavBarLayer(n,d,mo);
			}
		}
	}

	// v3.0 name changed, this function complements of MM Dreamweaver with customizations
	function DHTMLNavBarMM_showHideLayers()
	{
		var i,p,v,x,obj,args = DHTMLNavBarMM_showHideLayers.arguments;
		if(args[args.length-1] != "menu") { DHTMLNavBarMouseOutTimer(); }
	  	for (var i=0; i<(args.length-2); i+=3)
		{
			if(!aryDHTMLNavBarLayers[args[i]]) {
				x = (args[i+2]=='show')?'hide':'show';
				DHTMLNavBarRegisterLayer(args[i],x);
			}
	  		if ((obj=aryDHTMLNavBarLayers[args[i]])!=null)
			{
				v = args[i+2];
				aryDHTMLNavBarLayerInfo[args[i]].isDefault = false;
	  			if(args[args.length-1] == "restore") {
					v = (v=='show')?'hide':'show';
				}
				if (obj.style){
					obj.style.visibility = (v=='show')?'visible':(v='hide')?'hidden':v;
				} else {
					obj.visibility = v;
				}
			}
		}
	}

	// v3.0 name changed, this function complements of MM Dreamweaver with customizations
	function DHTMLNavBarMM_showHideGrandLayers()
	{
		var i,p,v,x,obj,args = DHTMLNavBarMM_showHideGrandLayers.arguments;
		if(args[args.length-1] != "menu") { DHTMLNavBarMouseOutTimer(); }
	  	for (var i=0; i<(args.length-2); i+=3)
		{
			if(!aryDHTMLNavBarLayers[args[i]]) {
				x = (args[i+2]=='show')?'hide':'show';
				DHTMLNavBarRegisterLayer(args[i],x);
			}
	  		if ((obj=aryDHTMLNavBarLayers[args[i]])!=null)
			{
				v = args[i+2];
				aryDHTMLNavBarLayerInfo[args[i]].isDefault = false;
	  			if(args[args.length-1] == "restore"){
					v = (v=='show')?'hide':'show';		
				}
				if (obj.style){
					obj.style.visibility = (v=='show')?'visible':(v='hide')?'hidden':v;
				} else {
		 			obj.visibility = v;
				}
			}
		}
	}

	function DHTMLNavBarRestoreLayers()
	{
	  	var i,p,v,obj,args = DHTMLNavBarRestoreLayers.arguments;
	  	for (var i=0; i<(args.length); i++)
		{
			//alert(args[i]);
	  		if (obj = aryDHTMLNavBarLayers[args[i]])
			{
				v = aryDHTMLNavBarLayerInfo[args[i]].defaultVisibility;
				var strobjid = obj.id;
				if (obj.style)
				{
					obj=obj.style;
					//alert(strobjid + " -- " + obj.visibility);
					v=(v=='show')?'visible':(v='hide')?'hidden':v;
				}
				obj.visibility = v;
				if (!aryDHTMLNavBarLayerInfo[args[i]].MOutLayer) {
					aryDHTMLNavBarLayerInfo[args[i]].isDefault=true;
				}
			}
		}
	}

	function DHTMLNavBarLayer()
	{
		var a = DHTMLNavBarLayer.arguments;
		this.defaultVisibility = a[1];
		this.isDefault = true;
		this.MOutLayer = a[2];
	}

	var viz = "hide";
	function DHTMLNavBarNavMove()
	{
		if(thisl==DHTMLNavBarMM_findObj("DHTMLNavBarScrollLayer"))
		//test for (==) mistyped as assignment (=)? -rls
		{
			if(thisl.style)
			{
				thisl=thisl.style;
				viz="hidden";
			}
			thisl.top = DHTMLNavBarThisLoc -= 3;
			if(DHTMLNavBarThisLoc < -750)
			{
				DHTMLNavBarThisLoc=325;
				DHTMLNavBarTimes--;
			}
		}
		if (DHTMLNavBarTimes<=0)
		{
			otherl=DHTMLNavBarMM_findObj("DHTMLNavBarLayer");
			otherl.visibility=viz;
		}
		else setTimeout("DHTMLNavBarNavMove()",DHTMLNavBarTime);
	}

	function DHTML_swapImgRestore()
	{ //v3.0
	  	var i,x,a=document.Sliding_sr;
	  	for(var i=0; a && i<a.length && (x=a[i]) && x.oSrc; i++) {
			x.src=x.oSrc;
		}
	}

	function DHTML_preloadImages()
	{ //v3.0
	  	var d=document;
	  	if(d.images)
	  	{
	  		if(!d.Sliding_p) {
				d.Sliding_p=new Array();
			}
	 		var i,j=d.Sliding_p.length,a=DHTML_preloadImages.arguments;
			for(var i=0; i < a.length; i++)
			{
		 		if (a[i].indexOf("#")!=0)
				{
					d.Sliding_p[j]=new Image;
					d.Sliding_p[j++].src=a[i];
				}
			}
		}
	}

	function DHTML_findObj(n, d)
	{ //v4.01
	  	var p,i,x;
	  	if(!d) {
	  		d=document;
		}
		if((p=n.indexOf("?"))>0 && parent.frames.length)
		{
		 	d=parent.frames[n.substring(p+1)].document;
			n=n.substring(0,p);
		}
	  	if(!(x=d[n]) && d.all) x=d.all[n];
		for (var i=0; !x && i<d.forms.length; i++) {
			x = d.forms[i][n];
		}
	  	for(var i=0; !x && d.layers && i<d.layers.length; i++) {
			x = DHTML_findObj(n,d.layers[i].document);
		}
	  	if(!x && d.getElementById) {
			x=d.getElementById(n);
		}
		return x;
	}

	function DHTML_swapImage()
	{ //v3.0
		var i,j=0,x,a=DHTML_swapImage.arguments;
		document.Sliding_sr=new Array;
		for(var i=0; i<(a.length-2); i+=3)
		{
			if ((x=DHTML_findObj(a[i]))!=null)
			{
				document.Sliding_sr[j++] = x;
				if(!x.oSrc) {
					x.oSrc=x.src;
				}
				x.src = a[i+2];
			}
		}
	}

	function DHTMLNavBarSwapRollover(swapimage,defaultimage,imageID)
	{
		if(imageID.length > 0 && document.getElementById(imageID))
		{
			if(swapimage.length > 0) {
				document.getElementById(imageID).src = "images/" + swapimage;
			}else{
				document.getElementById(imageID).src = "images/" + defaultimage;
			}
		}
	}
	window.onload = DHTMLFullyLoaded;
	
		// -->
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var sm_DeleteConfirmationPromptText = "Are you sure you want to delete this record?\nClick 'OK' to delete, or click 'Cancel' otherwise.";
function sm_ValidateForm(f, confirmDelete) {
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}
//-->
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								<td valign="top" class="ChildNav2" style="" id="cLink16_4"><a href="body.cfm?id=487" target="" class="clSubb2">McMaster/WOHC Family Medicine Teaching Centre</a></td>
							
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								<td valign="top" class="ChildNav2" style="" id="cLink16_7"><a href="body.cfm?id=52" target="" class="clSubb2">Research at Osler</a></td>
							
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								<td valign="top" class="ChildNav2" style="" id="cLink17_1"><a href="body.cfm?id=110" target="" class="clSubb2">Annual Report</a></td>
							
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								<td valign="top" class="ChildNav2" style="" id="cLink17_2"><a href="workfiles/WILLIAMOSLERHEALTHCENTRE2008-2010.pdf" target="_blank" class="clSubb2">Hospital Service Accountability Agreement for 2008-2010</a></td>
							
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                        <td valign="middle" width="100%"><font style="font-face:verdana; font-weight: normal; font-size: 18px; color: #00529C;">Patient Compliments and Complaints</font></td>
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                              <td width="100%" height="274" valign="top">
                                   











	
		
			
		
		
	



	
	









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	<p>
<strong>The Patient Ombudsman</strong><br />
William Osler Health Centre utilizes customer/patient feedback to improve processes to enhance the quality of care. 
</p>
<p>
If you have a concern about your hospital stay or treatment, please feel free to discuss it with the Patient Care Manager of your unit.&nbsp; However, if you would prefer to discuss issues with someone not directly involved in your care, you may prefer to visit the office of the Patient Ombudsman, located near the main lobby area of the hospital. 
</p>
<p>
The Patient Ombudsman s available to all patients, families and community members who have questions, compliments, or concerns&nbsp; and facilitates the handling and resolution of the concerns with physicians, management and staff of the unit. 
</p>
<p>
The Patient Ombudsman can be reached by phone Monday through Friday from 8:00 a.m. to 5:00 p.m. at Etobicoke 416 - 494-2120, ext. 32474 or Brampton Civic Hospital 905-494-6565. 
</p>
<p>
You may e-mail compliments or concerns to the Patient Ombudsman at <a href="mailto:Patient_Ombudsman@williamoslerhs.ca">Patient_Ombudsman@williamoslerhs.ca</a> 
</p>

 
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		<table  border="0" cellspacing="0" cellpadding="0">	<tr class="">		<td class="" valign="top" align="left"><img src="images/3rdnavspacer.gif" alt=""></td>	</tr>	<tr>		<td class=""   valign="top" align="left" title=""><a href="body.cfm?id=119"  class="">Our Patients Say</a></td>	</tr></table>
	
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