Your online personal health record service

Download the MyChart information brochure

What is MyChart™?

MyChart™ is a secure website where patients can create and manage their personal health information based on clinical and personal details. MyChart™ has over 110,000 users a including patients, family members, care givers, clinicians and decision makers who have been granted access by patients using the portal.

Who has access to MyChart™?

Only patients who have completed the registration process will have access to personal health information in MyChart™. However, registered patients can electronically grant access to family caregivers, hospital clinicians, primary care physicians, Community Care Access Centres (CCACs) and pharmacists. This can be done through the “Share My Records” section found in the menu bar.

Why should I use MyChart™?

MyChart™ provides you with a central place to access selected medical and personal health information, which can help you better monitor your health status and play an active role in care decisions. You can also share access to your MyChart™ account with clinicians to help multiple health care providers remain informed your their health.

How can I access MyChart™?

MyChart™ is accessible from anywhere at any time through the Internet. Once registration is complete, you can log in to review your personal health information by visiting http://www.williamoslerhs.ca/patients-and-families/mychart.

What information can I access through MyChart™?

At present, you can self-enter the following information:

  • Allergies
  • Immunizations
  • Procedures
  • Medications
  • Chronic conditions
  • Test dates

You will also be able to access the following test results from Osler:

Data Elements

Delay

Lab

Real-time

Pathology, Diagnostic Imaging and Diagnostic Cardiology

14 days after tests have been reviewed and signed

The data noted above is available only for appointments held after April 21, 2016. Health information from Central West CCAC and Headwaters Health Care Centre will be available on MyChart™ in early 2017.

How secure is health information in MyChart™?

MyChart™ is secured through the same encryption technologies used by the major banks for online banking.

How can I begin using MyChart™?

During your next appointment, provide your personal email address to the registration staff. A link to a secure website will be emailed to you where you will be able to register your account MyChart™. Simply follow the steps on screen to complete your registration.

If you do not have an appointment, you can visit the Health Information Management Office in Lower Lobby at Etobicoke General (LL.029) or Brampton Civic (S.LL.005) to sign up for an account.

Can I view my health information from other health care organizations that use MyChart™?

Presently, only information from your Osler medical record is available thought MyChart™. Health information from the Central West CCAC and Headwaters will be available in early 2017.

What happens if I lose or forget my password?

If you lose or forget your password, you can reset it by clicking the “forgot password” link on the MyChart™ login page.

Who do I contact for inquiries related to MyChart™?

For General Inquiries:
Contact the Health Information Management Office at 905-494-2120 ext. 56203

Privacy Inquiries:
Contact the Privacy Office by emailing PrivacyOffice@williamoslerhs.ca.

Technical Support:
If you have not received your PIN or have received your PIN and continue to experience technical difficulties, please contact our MyChart™ technical support by email at mychart@williamoslerhs.ca or by calling 416-494-2120 ext. 50949.