Novel Coronavirus information for patients & families
(Updated on April 9, 2020)
Osler's COVID-19 Assessment Centres
Osler has two COVID-19 Assessment Centres to assess people in our communities who are experiencing possible symptoms for COVID-19.
Please note: The Ministry of Health announced Ontario is waiving the three-month waiting period for OHIP coverage to ensure that anyone in need of care can receive it. The province will also cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage.
|Peel Memorial COVID-19 Assessment Centre |
|Etobicoke Drive-thru COVID-19 Assessment Centre (opening March 30, 2020) |
| Peel Memorial Centre for Integrated Health and Wellness |
20 Lynch Street
10:00 a.m. – 8:00 p.m.
| Humber College overflow parking lot off Queens Plate Drive and Highway 27 |
(near Etobicoke General Hospital)
10:00 a.m. – 6:00 p.m.
Who should come to Osler’s COVID-19 Assessment Centres?
|Who will be assessed |
|Who will NOT be assessed |
|Any person who meets the following will be assessed: |
- Have mild symptoms of Upper Respiratory Tract Infection/Flu-like Illness and ANY of the following:
- Have fever greater than or equal to 38 degrees celsius
- Are underlying immunocompromised (e.g., Chemotherapy, HIV/AIDS, Dialysis)
- Are over the age of 60 years
- Have been referred by public health due to contact with a confirmed or probable case of COVID-19
- Are health care workers or first responders (prioritized)
|Any person who meets the following will NOT be assessed: |
- Has mild symptoms of Upper Respiratory Tract Infection/Flu-like Illness and ANY of the following:
- NO fever (temperature under 38 degrees)
- NO underlying conditions of concern
- Under the age of 60 years
- Able to rapidly access hospital if symptoms worsen.
Learn more about our Assessment Centres and how you can get your test results
Temporary cancellation of non-urgent surgeries
In response to the government’s request that all Ontario hospitals scale down non-urgent clinical activity, Osler is temporarily cancelling non-urgent services, including non-urgent surgeries and ambulatory appointments and procedures across all three Osler sites. These steps will enable health care staff and physicians to better prepare, and preserve capacity for a possible elevation in COVID-19 cases that require hospital care.
We aim to resume these procedures once the Ministry of Health has indicated the time is right to do so. Some services such as teleconferencing and videoconferencing, are moving to virtual platforms, to support the care of vulnerable populations in their homes.
Please note, all emergency and urgent services will remain open.
Learn more about changes to our surgical and clinical services
Visitor restrictions and designated entrances
At Osler, we recognize that support from family and friends is an important part of a patient’s healing process, however given the growing concern about COVID-19, we have taken additional precautions to help slow the spread of the virus and protect our patients, their families, our staff, physicians, volunteers and our community. Osler has implemented a no visitor policy for all adult inpatients, outpatients, Emergency Department, Urgent Care Centre and COVID-19 Assessment Centre patients. We understand this is a significant change and carefully considered how to best ensure everyone who enters our doors remains safe.
The following are exceptions:
- One visitor for all paediatric patients within the hospital and the Assessment Centre.
- One support partner for all Labour & Delivery and Post Partum patients within the hospital and the Assessment Centre.
- One visitor for frail elderly or patients with disabilities being assessed in the Assessment Centre.
- One visitor for Neonatal Intensive Care Unit patients 30 days old and younger.
- One to two visitors for patients at end of life as arranged with the clinical team.
- Personal Support Workers paid by families and screened as staff members.
Osler has also designated patient-only entrances and parking across all three of our sites to help ensure the health and safety of everyone. Please refer to our maps below for information on where to park and how to access our facilities:
Peel Memorial Centre for Integrated Health and Wellness Read more
Learn more about changes to our Family Presence and Visitor Policy
COVID-19 QUESTIONS & ANSWERS Read more
What can I do to protect my health and the health of others?
To reduce exposure and transmission of any virus (including COVID-19), you should:
- wash your hands often with soap and water for at least 20 seconds
- use an alcohol-based hand sanitizer if soap and water are not available
- avoid contact with people who are sick with respiratory or diarrhea illnesses
- cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
- clean hands after using the washroom, before eating and after sneezing or blowing your nose
Do I need to wear a mask?
It is not necessary for the general public to wear procedure or surgical masks when out in public. However, if you are coming to the hospital, please put on one of the masks that are available at all hospital entrances.
About N95 respirator masks
N95 respirator masks require a special fit testing to be sure they are the right size to be effective. Osler staff are regularly fit-tested for these masks and use them for providing care when needed. These masks are not intended for use by patients, visitors or the public. If they are not properly tested and sized, they are not considered effective.
About procedure or surgical masks
Osler is providing masks to all patients to help prevent spreading infection. Osler will also provide masks to any visitor who meets our visitor policy exemptions. Those visiting a patient on an inpatient unit who has been placed on special precautions due to an infection will receive any necessary personal protective equipment (PPE) on the unit.