Your Rights and Responsibilities

When it comes to delivering excellent patient care, we consider our patients to be our partners. And, as in all partnerships, rights and responsibilities are shared.

We make the following commitment to you - the patient.

Your Rights

You have the right to:

  • Be treated in a kind and respectful way.
  • Culturally-sensitive care.
  • Expect that all information about your health care will be kept private and confidential in accordance with the law.
  • Be given information in a way you will understand.
  • Expect that your health care team will share important information with each other.
  • Participate in making decisions about your care.
  • Refuse care as permitted by the law.
  • Know the names and roles of people involved in your care.
  • Know the name of the doctor in charge of your treatment.
  • Express your concerns and get answers to your questions.
  • Be told of the fees not covered by OHIP and that you or your family will have to pay.

Your Responsibilities

As a patient you also have responsibilities. Please make sure you do the following:

  • Be polite and respect other patients, visitors and members of the health care team.
  • Recognize that the needs of other patients and families may sometimes be more urgent than your own.
  • Give accurate information to your health care team to help them plan your care.
  • Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
  • Follow the plan of care the best way you can.
  • Accept responsibility for the decisions you make about your treatment.
  • Take care of your personal things and send home anything that is not needed.
  • Respect hospital property and act in a safe and responsible way.
  • Understand and be responsible for all expenses not covered by OHIP or private insurance during your hospital stay.
 

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