Accessibility Plan

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA) which requires that Ontario be an accessible province by 2025. The purpose of the AODA is to develop, implement and enforce standards for accessibility related to goods, services, facilities, employment, accommodation and buildings. The target date for reaching this goal is no later than January 1, 2025.

William Osler Health System is committed to ensuring we continually improve access to its facilities for all patients, staff, and visitors.

Accessibility Plan 2019-2024

Osler’s accessibility plan is updated and was developed in partnership with the Accessibility Advisory Committee, which includes persons with disabilities and members of the community and staff.

Osler's 2019-2024 multi-year Accessibility Plan

Related policies

Accessibility Policy re: service animals
Corporate Accessibility Policy
Accessibility Standards Plans, Policies and Procedures
Accessibility Status Update

Accessibility at Osler – how to reach us

At Osler, we are committed to patient-inspired health care without boundaries where we prevent, identify and remove barriers that interfere with an individual’s ability to access care and services, or to work here.

Accessible customer service feedback

To provide feedback on how we can provide accessible customer service, please contact

Accessible format and communication support

If you require more information or need this information in another format or require communication supports, please contact and let us know what you require – we will work with you to meet your needs.


Related Information