COVID-19, Cold and Flu Clinic

Osler is committed to meeting the evolving health care needs of the community. Osler’s new COVID-19, Cold and Flu Clinic located at the Peel Memorial Centre for Integrated Health and Wellness, makes testing, assessment and care more accessible for people who develop moderate symptoms common to COVID-19, the flu or a cold and need to see a doctor.

The Clinic provides an additional option for timely access to care outside of the Emergency Department. However, if the symptoms are severe, a visit to the Emergency Department is the best option.

COVID-19, Cold and Flu Clinic
Peel Memorial Centre for Integrated Health and Wellness
20 Lynch Street, Brampton

Hours
September 15 to 30
10:00 a.m. – 6:00 p.m.
Seven days a week

Starting October 1
10:00 a.m. – 8:00 p.m.
Seven days a week

What is the difference between the new COVID-19, Cold and Flu Clinic and Osler’s Drive-Thru COVID-19 Testing Centres?

Patients who have mild flu-like symptoms and do not need to see a physician can receive a COVID-19 test at Osler’s COVID-19 Testing Centres.

Patients who have moderate flu-like symptoms can receive a COVID-19 test, undergo a medical assessment by a physician and receive next steps regarding their care, based on their symptoms at Osler’s COVID-19, Cold and Flu Clinic.

How should I choose when to go to a Drive-Thru COVID-19 Testing Centre vs. the new COVID-19, Cold and Flu Clinic?

If you have mild flu-like symptoms (such as a runny nose or sore throat or mild cough) and meet the criteria below, go to one of Osler’s Drive-Thru COVID-19 Testing Centres:

  • Have been exposed to a confirmed case of the virus
  • Are a resident or worker in a setting that has a COVID-19 outbreak
  • Are part of an at-risk setting such as a long-term care or other congregate setting
  • Do not need to see a doctor

The staff will administer the COVID-19 test, let you know how to access the results, and provide you with any follow-up information you need. No referrals or appointments are needed. Please note children under the age of 2 are not tested at Testing Centres.

If you have any of the following moderate symptoms and need to see a doctor, you should go to the COVID-19, Cold and Flu Clinic at Peel Memorial:

  • Fever (temperature of 37.8 degrees °C or above) that’s not caused from a known infection or illness
  • Any worsening:
    • Cough, shortness of breath
    • Sore throat or hoarse voice
    • Runny nose or sneezing, nasal congestion
    • Loss of taste or smell
    • Nausea and vomiting, or diarrhea, or abdominal pain
    • Flu-like illness
    • Pink eye/redness of eye(s)

No referrals or appointments are needed. COVID-19, Cold and Flu Clinic patients should be six months of age or older. Patients who are younger than six months of age can receive COVID-19 testing and care at Osler’s Emergency Departments.

What if I’m not sure whether to go to a COVID-19, Cold and Flu Clinic, a Drive-Thru COVID-19 Testing Centre, or an Emergency Department?

Please contact your family doctor or Telehealth Ontario (1-866-797-0000) for advice about which option would be best for you. If you feel your symptoms are severe, don’t hesitate to go to the nearest Emergency Department or call 911.

I have moderate flu-like symptoms and want to be medically assessed by a doctor and tested for COVID-19. What is the location and hours of the COVID-19, Cold and Flu Clinic?

Service Location Hours
COVID-19, Cold and Flu Clinic Peel Memorial Centre for Integrated Health and Wellness
20 Lynch Street, Brampton
September 15 to 30
10:00 a.m. – 6:00 p.m.
Seven days a week

Starting October 1
10:00 a.m. – 8:00 p.m.
Seven days a week

I meet the criteria for COVID-19 testing at a testing centre. What are the locations and hours?

Service Location Hours
Brampton Drive-Thru COVID-19 Testing Centre South Fletcher’s Sportsplex (north parking lot)
500 Ray Lawson Boulevard
Enter on Kingsknoll Drive at McLaughlin Road
(also called Sheridan College Drive)
8:00 a.m. – 6:00 p.m.
Seven days a week
Etobicoke Drive-Thru COVID-19 Testing Centre
Humber College (overflow parking lot)
2 Janda Court
Queens Plate Drive and Highway 27
(near Etobicoke General Hospital)
8:00 a.m. – 6:00 p.m.
Seven days a week

I do not have symptoms and want to be tested for COVID-19. Where should I go?

If you do not have symptoms and are a resident or work in an at-risk setting, such as a long-term care home, homeless shelter or other congregate setting you may be tested for COVID-19 at a participating pharmacy. You will need to call the pharmacy to book an appointment.

See a complete list of testing centres including pharmacies in Ontario.

If you think you have been exposed to COVID-19 but the above criteria does not apply to you, please speak with your health care provider. It’s important that you continue to follow public health measures, including wearing a face covering, washing your hands frequently and maintaining physical distance from people outside your household or social circle.

Is it safe for me to come to the COVID-19, Cold and Flu Clinic?

The COVID-19, Cold and Flu Clinic at Peel Memorial is located in a self-contained area of the facility and does not impact other outpatient services at the site. Patients who are visiting the Clinic will not have access to other areas of the building.

The staff and physicians at our COVID-19, Cold and Flu Clinic follow all of the appropriate Infection Prevention and Control practices to ensure your safety. Osler enacts enhanced regular cleaning practices, uses separate areas to assess patients who have symptoms, and restricts visitors to the Clinic.

Everyone entering the facility will be given a mask to wear. Depending on volumes of patients and a patient’s symptoms, you may be asked to wait in your car until a nurse/physician is available to see you.

Will a family member or friend be allowed to accompany patients to the COVID-19, Cold and Flu Clinic?

Beyond patients attending the Clinic, only an adult accompanying a child who is a patient, a frail elderly person, a person with a disability or anyone acting as an interpreter will be allowed inside the Clinic to further enhance the safety of patients, staff and the community.

Will the COVID-19, Cold and Flu Clinic accept patients without a health card or who are uninsured?

Yes. Anyone in need of care at a COVID-19, Flu and Cold Clinic can receive it. People are being asked to bring their Ontario Health Card if they have one.

Will the Urgent Care Centre re-open?

At this time, the Urgent Care Centre (UCC) at Peel Memorial remains temporarily closed. Osler has developed a comprehensive plan in preparation for the upcoming flu and cold season and any future waves of COVID-19. To ensure the community has access to the services needed in the time ahead, Osler has opened a COVID-19, Cold and Flu Clinic in the UCC space to support its efforts to fight COVID-19 and also provide care for those who may have the seasonal flu and cold.

Clinic and patient needs will be monitored regularly – including the Emergency Department at Brampton Civic Hospital – to help inform any re-opening plans.

Osler’s Emergency Departments remain open 24/7 and can provide emergency care to patients. If you have severe chest pain, stroke symptoms, or you are uncertain, always CALL 9-1-1 or go to your nearest Emergency Department.

About Your COVID-19 Test Results

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There are a number of ways to receive your COVID-19 test results if you were tested at an Osler COVID-19 Testing Centre. Select the option that works best for you:

  • Online
  • By phone
    • Osler’s Health Information Department
      Email: roi@williamoslerhs.ca
      Phone: (905) 494-2120 ext. 58864
      Monday to Friday, 8:00 a.m. - 4:00 p.m.
      Please note that messages left with our confidential voicemail box will be returned within four (4) business days. You will be required to email two (2) pieces of government-issued photo identification as well as complete Osler’s consent to release form which will need to be signed, dated and witnessed prior to receiving your results.
    • Public Health will notify you by phone for positive results
    • Your family doctor will receive your results. Please contact your family doctor via phone.

When can I get my results from Public Health?

Your test results will be available online on the Ministry of Health's online portal.

For Peel Region residents, Peel Public Health will contact those who test positive within five (5) to seven (7) days of testing. Case managers will attempt to contact you using the telephone number you provided at the time of testing. Those with negative results will only be contacted if the lab completing the test does not have ability to upload the results to the Ministry of Health’s online portal. In this case, negative results will be sent by mail.

For Toronto residents, Toronto Public Health will call you within five (5) days from the time of swabbing if your results are positive. Those with negative results will not be contacted. If you have not received a phone call after five (5) days, you can get your results by calling the Toronto Public Health hotline at (416) 338-7600.

How do I access my test results online through MyChart?

If you were tested at an Osler COVID-19 Testing Centre and you have an existing MyChart account or have recently signed-up for one by providing an Osler registration clerk with your email address, your results will be added to your account. Click on “Clinical Record” under the main menu, then click on “Clinical Notes.” Your results should appear there approximately five (5) days after your test.

MyChart also includes additional information about what you should do while you are waiting for your results and what actions to take based on the nature of your results.

How do I access my test results through Osler’s Health Information Department?

You can email Osler’s Health Information Department at roi@williamoslerhs.ca or call 905 494-2120 ext. 58864 from Monday to Friday from 8:00 a.m. – 4:00 p.m. to request a copy of your results.

Please note that messages left with our confidential voicemail box will be returned within four (4) business days. You will be required to email two (2) pieces of government-issued photo identification as well as complete Osler’s consent to release form which will need to be signed, dated and witnessed prior to receiving your results.

The result I received from public health is different from the one I received from Osler. What do I do?

If there is, by chance, a difference between the results you see on MyChart and the results provided by Public Health, please contact your Family Doctor.

I am waiting for my test results. What should I do?

If you do not have any symptoms or no known exposure to COVID-19, then you do not need to self-isolate.

If you are experiencing symptoms, then you should remain in self isolation. Those you live with should also be in self-isolation to help ensure everyone’s safety. For more information, download a copy of our patient brochure.

I have a negative result. What should I do?

If your test results are negative, that means you do not have the virus. If you do not have any symptoms or no known exposure to COVID-19, then you do not need to self-isolate.

If you are experiencing symptoms, then you should continue to self-isolate for 14 days from the onset of those symptoms. Following the self-isolation period, it is strongly recommended that you continue social distancing, handwashing, and self-monitoring your symptoms. For more information, download a copy of our patient brochure.

I have a positive test result. What should I do?

Once you are aware that you have tested positive for the COVID-19, you should remain in self-isolation. You must remain indoors.

Public Health will call you at home over coming days to check up on you. The Public Health nurse will ask you about your symptoms. Public Health will only arrange for repeat nasal swabs to be done if you are a health care professional to see if you are still carrying the virus. You will be provided with surgical masks for travel to and from the testing centre. For more information, download a copy of our patient brochure.

 

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