Close Alert Banner
Skip to Content
CW OHTFoundation

Text Resize

Colour Contrast

Accessible formats and communication supports are available, please contact healthjustice@williamoslerhs.ca

View Our Accessibility Plan

CareersContact UsMyChartResearch

William Osler Healthcare Systems Logo William Osler Healthcare Systems Logo

Contact Us
  • Visiting Us
    • A-Z Services
    • Accessibility, Equity and Inclusion
    • Contact Us
    • Directions and Parking
    • Emergency and Urgent Care
    • Ethics
    • Find a Doctor or Service
    • Hospital Amenities
    • Patient Experience and Feedback
    • Patient Privacy and Safety
    • Paying Your Bill
    • Send Greeting Cards
    • Spiritual Health Therapy
    • Staying With Us
  • Areas of Care
    • Cancer Care
    • Cardiac Care
    • Critical Care
    • Diabetes Care
    • Diagnostic Imaging
    • Emergency and Urgent Care
    • Endoscopy Services
    • Find a Doctor or Service
    • General Medicine
    • Infectious Diseases
    • Kidney Care
    • Laboratory Services
    • Mental Health and Addictions
    • Neurology
    • Outpatient Services
    • Palliative Care
    • Reactivation Care
    • Rehabilitation Services
    • Respiratory Therapy
    • Seniors' Care
    • Surgical Services
    • Virtual Care
    • Women's and Children's Services
  • For Professionals
    • Careers
    • Central West Ontario Health Team
    • Directions and Parking
    • Education
    • Find a Doctor or Service
    • Partners and Networks
    • Physician Opportunities
    • School of Medicine
  • Research and Outreach
    • Education
    • Global Health
    • Osler Research Institute for Health Innovation
  • Who We Are
    • Accessibility, Equity and Inclusion
    • Best Practice Spotlight Organization
    • Board of Directors
    • Build Osler
    • Business Development and Partnership Opportunities
    • Care Quality and Governance
    • Careers
    • Contact Us
    • Directions and Parking
    • Get Involved
    • Latest News
    • Leadership Team
    • Patient Privacy and Safety
    • Volunteer
Exterior shot of Brampton Civic
HomeVisiting UsAccessibility, Equity and Inclusion

Accessibility, Equity and Inclusion

  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

At Osler, we believe everyone deserves human dignity and respect. Every day, we embrace everyone's differences and strive to be an inclusive, accessible and welcoming place for all.

The Equity, Inclusion and Anti-Discrimination team will partner with clinical teams and services to:

  • respect your unique preferences, practices and beliefs for your care.
  • help you make more informed choices about your health and care planning
  • link you with resources in the community that will support your care and recovery during and after your stay
  • communicate with you in your preferred language and provide health information in your language
  • build opportunities for patient and family education to support self-management and confidence
  • support cultural competence and safety practices
  • create and sustain hospital and community partnerships to improve access and support for high needs patient populations and find new ways to address social determinants of health as key factors in improving health and wellbeing.
  • grow our understanding of local community needs by learning from and partnering with our global communities.

Accessibility

We are committed to providing an accessible environment for everyone. We:

  • respect the dignity and independence of all people.
  • identify, prevent and remove barriers to providing and accessing care and services
  • meet standards in the Accessibility for Ontarians with Disabilities Act (AODA) and explore further improvement opportunities
  • gather feedback from staff, physicians, patients, caregivers and the community to inform our improvement opportunities

We put all people at the centre of decision making and address barriers proactively. These may include barriers that are:

  • physical, structural or architectural
  • systemic (policies, practices and procedures, cultural norms)
  • technological
  • communication-related
  • attitudinal

Our work to improve accessibility and comply with AODA Standards is outlined in our comprehensive multi-year accessibility plan.

Accessibility Advisory Committee

Our Accessibility Advisory Committee (AAC) is co-chaired by a patient family advisor and sponsored by a member of our Senior Leadership Team. Membership is diverse and includes community and staff members actively involved in accessibility improvements informed by expertise and lived experiences.

Equity, inclusion and anti-discrimination

We believe people-centred care is informed by the perspectives of our patients, families and community. We:

  • know that health is impacted by social determinants such as housing, income, sexual orientation and gender identity, disability, language, religion, immigrant status, newcomer status, gender and age
  • provide supports and resources to address these factors during a patient's stay and after their discharge
  • embed patients' preferences and practices into their care planning
  • build patient and family feedback into our program evaluations
  • consider patients first in our organizational decision-making

Anti-discrimination

We are strongly committed to equity, diversity, inclusion and anti-discrimination. To this end, we are always working towards challenging discrimination, including racism, in all its forms.

One of Canada's Best Diversity Employers

For nine consecutive years, we have been honoured as one of Canada's Best Diversity Employers.

The honour includes being recognized for creating an inclusive work environment for our staff, physicians and volunteers and for striving to meet the unique and diverse needs of patients, families/caregivers and our community.

We provide staff with learning opportunities, tools and resources so they can reflect, gain self-awareness around the diversity of others and best meet each patient or family/caregiver's unique needs.

Diversity Advisory Council

Our Diversity Advisory Council members are community members, staff and physicians who advocate for health equity, diversity and inclusion. Members raise concerns and make recommendations to address opportunities for quality improvement related to diversity. Discussions led by internal and external Subject Matter Experts support learning and organizational change.

Health literacy

We help our patients and community access and understand the health information they need to develop self-management skills especially with chronic illnesses and to support their health, and decision-making. Through the Troost Family Resource Centre (located at Peel Memorial Centre for Integrated Health and Wellness), we also offer multimedia health education materials in many languages as well as Community Health Education Series. Regularly offered in-person or virtual public and education sessions centred around relevant local community needs.

Diversity tools and resources for patients and families

Interpretation and translation services

At registration, we will ask you which language you prefer, so that we can best serve you. Interpretation services are available 24 hours a day, seven days a week. Please inform our staff if you or your loved one:

  • prefers a language other than English
  • has a vision or hearing difficulty, or
  • uses a Sign Language Interpreter.

We use professional translation services to offer patient-facing materials in our local community languages.

French language services

Under Ontario's French Language Services Act (1986), you have the right to communicate and receive services in French. We are pleased to offer many services in French. Please contact us at healthequity@williamoslerhs.ca should you require any French language supports.

Religious and spiritual care

Our Spiritual Health Therapy team helps patients, families and Osler staff with their spiritual and emotional needs through confidential one-on-one counselling and wellness supports.

A 24-hour multi-faith worship room is also open to patients and families at each of our sites:

Brampton Civic Hospital
Second level, next to the Leaf elevators

Etobicoke General Hospital
Main level, near the east elevator behind the large waiting room

Peel Memorial Centre for Integrated Health and Wellness
Second level, next to the elevators

Patient food services

Please inform us if you have special dietary needs due to culture, religion or allergy. Our Food Services team will work to provide appropriate options for your needs (e.g. vegan, vegetarian, halal and kosher diets). Varied menu options include popular Thai, South Asian, Italian, North American and Chinese selections. Annually recognized holidays are observed through our meal trays.

Land acknowledgement

We acknowledge that our health system is situated on the traditional lands of the Huron-Wendat (Hu-ron-When-dat), Haudenosaunee (Haw-den-oh-shawn-nee), Anishinaabeg (An-ish-in-aa-beg) and the Mississaugas of the Credit First Nations.

We respectfully recognize a multitude of distinct First Nations, Inuit, Métis and Urban Indigenous peoples who are the original caretakers of the lands and waters now known as Canada.

Indigenous Peoples’ knowledge, wisdom and traditional practices are invaluable enrichments to society-past, present and future.

Indigenous Peoples experience on-going injustices due to colonialism, including the impacts of intentionally harmful and unjust health care and research practices. These violations continue to affect the health and well-being of Indigenous Peoples, resulting in inter-generational trauma for individuals, families and communities.

Aligned with our commitment to equity, diversity, inclusion and health justice, we have a shared responsibility to lead with our organization’s Values of Respect, Service, Compassion and Collaboration.

With gratitude, we commit to ongoing learning and action by:

  • cultivating authentic relationships with Indigenous Peoples;
  • caring for the land to support healthy communities;
  • educating ourselves on Indigenous cultures;
  • providing care with cultural humility informed by Indigenous practices and beliefs; and
  • respecting Indigenous ways of healing.

We want to hear from you!

Please speak to our staff if you have any questions or concerns about your care or how it is provided. We collaborate with you to understand and honour your preferences, as best we can.

Contact our Equity, Inclusion and Anti-Discrimination team if you have any questions, comments or suggestions about diversity, health equity and accessibility at Osler. Email us at antidiscrimination@williamoslerhs.ca or healthjustice@williamoslerhs.ca.

Visiting Us
    • A-Z Services
    • Accessibility, Equity and Inclusion
    • Contact Us
      Toggle Section Contact Us Menu
      • Provide Feedback
      • Send Greeting Cards
    • Directions and Parking
      Toggle Section Directions and Parking Menu
      • Brampton Civic Hospital
      • Etobicoke General Hospital
      • Peel Memorial Centre for Integrated Health and Wellness
      • Reactivation Care Centre
      • Withdrawal Management Centre
    • Emergency and Urgent Care
    • Ethics
      Toggle Section Ethics Menu
      • Ethics Internship Program and Practicum Students
      • Help Making Health Care Decisions
      • Medical Assistance in Dying
    • Find a Doctor or Service
    • Hospital Amenities
    • Patient Experience and Feedback
      Toggle Section Patient Experience and Feedback Menu
      • Patient and Family Advisory Council
      • Patient Family Partners
    • Patient Privacy and Safety
      Toggle Section Patient Privacy and Safety Menu
      • Emergency Codes
      • Freedom of Information
      • Health Records
      • HINP/ESP Statement of Information Practices
      • MyChart
      • Protecting Your Privacy
      • Safety at Osler
    • Paying Your Bill
      Toggle Section Paying Your Bill Menu
      • Ambulance Services
      • Pay Online
      • Room Options
    • Send Greeting Cards
    • Spiritual Health Therapy
    • Staying With Us
      Toggle Section Staying With Us Menu
      • Admitting Process
      • Patient Meals
      • Preparing for Discharge
      • Room Options
      • Visiting Hours

Contact Us

Subscribe to this Page

William Osler Health System logo with Accreditation Canada seal

Brampton Civic
Hospital

2100 Bovaird Drive East,
Brampton, ON L6R 3J7
Phone: 905-494-2120
More Information

Etobicoke General
Hospital

101 Humber College Boulevard,
Etobicoke, ON M9V 1R8
Phone: 416-747-3400
More Information

Peel Memorial Centre for
Integrated Health and Wellness

20 Lynch Street,
Brampton, ON L6W 2Z8
Phone: 905-494-2120
More Information

Reactivation Care
Centre

200 Church Street,
Etobicoke, ON M9N 1N8
Phone: 416-243-4390
More Information

Withdrawal Management
Centre

135 McLaughlin Road South,
Brampton, ON L6Y 2C8
Phone: 905-456-3500
More Information

View our Facebook Page View our Instagram Page View our LinkedIn Page View our Twitter Page View our YouTube Page
Contact UsNLOT/IPAC Hub PortalPrivacyRemote AccessSitemapTerms of UseVicNetWebsite Feedback

© Copyright 2021 William Osler Health System

By GHD Digital

I Want To...

Pay Bill OnlineProvide Feedback
Find icon

Find

  • Diagnostic Imaging
  • Directions and Parking
  • Emergency and Urgent Care Wait Times
  • Find a Doctor or Service
  • Health Records
  • Labour and Delivery
  • Mental Health and Addictions
  • MyChart
  • Osler Research Institute for Health Innovation
  • Paying Your Bill
  • Preparing for Surgery
  • Send Greeting Cards
Get Involved icon

Get Involved

  • Careers
  • Donate to Osler Foundation
  • Patient and Family Advisory Council
  • Volunteer
Learn icon

Learn

  • Global Health
  • Latest News
Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.