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William Osler's 2019-24 Strategic Plan website

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Donna Harris
Manager, Public Relations & Digital Media
William Osler Health System

Osler's 2019-24 Strategic Plan was on display during a Community Expo at Brampton Civic Hospital on November 28. It was one of three expos aimed at sharing Osler’s future directions with the community.

Osler is going beyond with launch of new strategic plan

One of the greatest challenges facing hospitals today is how to make sure they continue to deliver the programs and services their communities need not just today, but for generations to come.

With the recent release of its 2019-24 Strategic Plan, Going Beyond for Healthier Communities, William Osler Health System (Osler) is feeling optimistic about the future thanks to a set of priorities that will guide the hospital’s decision-making over the next five years.  

“The population in our communities is growing, people are aging, and incidence of chronic disease and complex illnesses are rising,” says Dr. Brendan Carr, Osler’s President and CEO. “Faced with increasing patient volumes and precious resources, we recognize the need to re-imagine the way we deliver health care in our hospitals – and in partnership with other health service providers, across the health system. Our new strategic plan is directed at pushing the boundaries to champion sustainable change that alters the way patients’ access, engage and experience the health system.”

patient-inspired care

A deeper dive into Osler’s five-year plan reveals an ambitious, but realistic set of priorities that focus on delivering safe, high-quality patient care, making the best use of limited human and financial resources, leveraging today’s technology to improve access to services and support self-care, and attracting and retaining employees who are the best in their respective fields.

By delivering on these priorities, Osler expects that by 2024:

  • Patients and families are sitting at Osler’s key planning tables and regularly contributing their ideas to help shape programs and services that reflect their needs;
  • People will be better able to manage their chronic diseases at home because they have the tools, education and resources to confidently manage their chronic diseases, minimizing unnecessary hospital admissions and visits to the emergency department;
  • Patients will have greater access to the services they need, when they need them, due to a better coordinated health system and the use of virtual technologies; and
  • Osler will become an employer of choice and a hub for innovation thanks to a culture that inspires people to actively contribute, champion and model new, effective and more efficient ways of using Osler’s valuable resources to deliver safe, compassionate, high-quality care.

Patients can expect technology to play a much bigger role in how they experience care in the future, from how they access services across the health system, to holding virtual face-to-face conversations with clinicians, to reporting symptoms to their care team via mobile phone apps.

“We see virtual technology used in almost every aspect of our lives, including the way we maintain important relationships with out-of-town family members,” notes Dr. Carr. “Why not in the way we experience health care?”

Among the many reasons Osler is confident that its new strategic plan will result in healthier communities is because it was developed with the input of staff, physicians, volunteers, health care partners, and many members of the communities Osler serves.

“This isn’t just Osler’s plan. It’s everyone’s plan because it’s about how people in our communities access and experience the quality health care they need, when and where they need it – and we all have a role to play in making that happen.”

For more information about Osler’s strategic plan, please visit

Strategic Plan Expo at Etobicoke General
Osler's 2019-24 Strategic Plan was unveiled to the community during a Community Expo at Etobicoke General Hospital on November 28.
Three Community Expo events were held at Osler's facilities to launch its five-year Strategic Plan including the Peel Memorial Centre. 

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