Leadership Team

Dr. Frank Martino, Interim President and CEO

Dr. Martino is a highly accomplished physician and visionary health care leader whose breadth of work has had a fundamental impact on advancing the health of individuals in Osler’s community and beyond through his contributions as a family doctor, clinical educator, medical leader and respected advisor at health care planning tables regionally, provincially and nationally.

He has practiced family medicine in Brampton for more than 30 years, where he remains active in the obstetrics, inpatient care and the emergency departments at Osler’s Brampton Civic and Etobicoke General Hospitals.

Throughout his career at Osler, Dr. Martino has consistently stepped up to the plate when called upon to provide strong physician and organizational leadership. Highly respected amongst his peers, he has served effectively as Osler’s Interim CEO, Interim Executive Vice President of Quality and Medical Affairs, and as Corporate Chief of Family Medicine. In 2012, he was appointed Primary Care Lead for the Central West Local Health Integration Network, where he led efforts to improve primary care integration within the local health care system through practice and system change.

A former Board Chair of the Ontario College of Family Physicians and former President of The Ontario College of Family Physicians, Dr. Martino continues to serve on provincial and regional committees that work to improve the quality of health care locally and across Canada. As a clinical educator, he has been teaching medical residents and students for over 20 years and was instrumental in creating Osler’s family medicine teaching program. He is currently an associate clinical professor at McMaster University.

Dr. Martino is a past recipient of the Reg Perkins Award as Ontario Family Physician of the Year and the Award of Excellence from the College of Family Physicians of Canada. He is a graduate of the Family Medicine and Emergency Medicine Residency Program at the University of Toronto.

Clint Atendido, Vice President, Clinical Services

A registered nurse with more than two decades of health care leadership experience, Clint Atendido is a highly respected critical thinker with an exceptional ability to lead teams through complex processes. Responsible for the effective and efficient operation of Osler’s clinical and support services since 2018, his leadership is essential to continually improving the patient experience and supporting the delivery of safe, quality care.

With an aptitude for uniting and inspiring high performing teams, Clint has been instrumental in mobilizing and leading cross-functional teams to support Osler’s COVID-19 response, optimize patient flow across a multi-site organization, and spearhead several redevelopment projects.

Clint’s portfolio includes oversight for Osler’s emergency, critical care, diagnostic imaging and laboratory, access and flow, mental health and addictions, medicine, rehabilitation and other clinical services. Clint has also led numerous quality-focused initiatives designed to improve patients’ care experiences and outcomes, and strategically engages with community partners where there are opportunities to better meet patient needs from a health systems perspective. Most recently, this included working with Peel Regional Police to support the safe and effective transfer of patients in distress to hospital.

Clint received his Bachelor in Science in Nursing degree from McMaster University and completed the combined Master of Nursing/Master of Health Science in Health Administration program at the University of Toronto. A committed lifelong learner, Clint is a Certified Health Executive through the Canadian College of Health Leaders.

Brenda Bushey, Director, Board Relations and Volunteer Services

Brenda Bushey is a passionate and results-oriented leader whose strong relationship-building and organizational skills have enabled her to effectively support Osler's highly engaged Board of Directors, and help recruit and retain a 1,200-strong team of dedicated volunteers.

In addition to her role as Board liaison, she also serves as executive lead for the Board’s Governance and Human Resources and Executive Committees. Working together with Osler’s Volunteer Services team, Brenda assumes a strong voice for volunteers at various planning tables to ensure the organization makes the most of their extensive talents and expertise to create the best possible experience for patients and their families.

Brenda joined Osler in 1998 as the Executive Assistant to the President and CEO and over the years has grown into progressively more senior roles in the organization. In 2014, Brenda was appointed as Regional Director, Board and Volunteer Relations, during which time she led Board and volunteer related efforts for both Osler and two of its partners, the Central West Community Care Access Centre and Headwaters Health Care Centre. Her contributions supported the organizations in their shared goal to create a more integrated, streamlined health care system.

Brenda has a Bachelor of Arts in Public Administration and Governance from Ryerson University and over 25 years experience in the health care sector. She is an ex-officio member of the hospital’s Volunteer Association Board of Directors.

Jane deLacy, Vice President, Clinical Services

An accomplished health care executive and highly respected ‘connector,’ Jane deLacy has a gift for bringing the right people to the table to improve the patient experience. Through a dedicated focus on innovation, technology and best practice, Jane ensures Osler consistently delivers excellent, high quality services to support patients and their families.

Since arriving at Osler in 2009, Jane has held progressively senior roles that reflect her passion for excellence and her belief in the power of collaboration. In addition to overseeing an extensive portfolio of health care services, she continually works to build partnerships internally and with others across the community, region and province to improve the delivery of care to patients. This includes leading Osler’s work to support the integration of services as a partner in the Brampton Etobicoke Ontario Health Team.

Jane’s portfolio includes oversight for Osler’s cardiovascular, renal, chronic disease, oncology, palliative, surgical and ambulatory care services, as well as specialized care for seniors, women and children.

Jane is a registered nurse with an Honour’s Bachelor of Administrative Studies (Health) from York University and a Master of Health Sciences in Health Administration from the University of Toronto. Prior to joining Osler, Jane held senior leadership positions in both academic and community health systems for many years.

Kiki Ferrari, Chief Operating Officer

Kiki Ferrari is an outcomes-driven senior health care leader with a passion for delivering integrated, compassionate, high quality care and advancing Osler’s Values. Bringing more than 30 years of health care experience to her role, she leads the delivery of the clinical programs and services that Osler’s community depends on, with a lens to their needs both now and in the future.

Since arriving at Osler in 2009, Kiki has served in progressively senior roles where she has inspired high performing teams to transform how Osler delivers care and how patients and families experience care. Nowhere has this been more evident than during the COVID-19 pandemic when Kiki was able to seamlessly pivot Osler operations to allow the organization to care for the most COVID-19 patients in Ontario, while simultaneously introducing unique programs such as COVID@Home.

Throughout her tenure, teams under her leadership have successfully expanded programs such as virtual care, and improved wait times for many services. Highly respected for her compassionate and person-centred approach to leadership, Kiki and her teams have been honored with several Leading Practice awards from Accreditation Canada, as well as other national and provincial awards.

A firm believer in the power of collaboration, Kiki worked with community partners to help create the Brampton Etobicoke Ontario Health Team, a collaborative with a mandate to achieve a more integrated health care system and improve overall community health.

Prior to her current role, Kiki served as Osler’s Director of Emergency and Critical Care, and more recently, as Executive Vice President, Clinical Services.

Kiki began her career at the Scarborough Health Network as a Registered Respiratory Therapist. She has a Master of Business Administration from Charles Sturt University and is a Certified Health Executive with the Canadian College of Health Leaders.

Ann Ford, Executive Vice President, Strategy and Corporate Services

Embracing a passion for health system transformation, Ann Ford is an astute relationship-builder and results-driven senior leader who firmly believes that partnerships and collaboration drive innovation, strengthen patient care and improve access to services. In her role at Osler, Ann actively leads and promotes strategic initiatives that reach across the continuum of care and focus on improving health system capacity.

Ann works closely with multiple stakeholders including provincial and municipal governments, academic institutions, community health services partners, peer hospitals, patients, caregivers and clinical teams to develop, implement and support the transformational initiatives that enable Osler to provide the best possible care to its community. She also leads Osler’s facility operations and redevelopment teams with a focus on providing safe health environments, as well as planning for the upgraded or new infrastructure that will best serve Osler’s patients now and into the future.

Ann holds a Bachelor of Science in Microbiology from Colorado State University and a Master of Science, Health Administration from the University of Colorado. She maintains membership in numerous professional societies including the Canadian College of Health Leaders and the American College of Health Executives. She is also a member of the Hospital Diagnostic Imaging Repository Services Board of Directors, serving as its Governance Committee Chair.

Cara Francis, Chief Communications Officer

An award-winning communications professional, Cara Francis is known for successfully leading organizations through high profile, challenging issues. She is highly proficient in galvanizing small teams to drive strategic communications and stakeholder relations strategies that support the achievement of organizational priorities and garner positive shifts in reputation and engagement.

With more than 20 years in the hospital/health care sector, Cara has extensive experience in brand building, reputation management and crisis communications, and a proven track record for leading successful media, public relations, digital media, and community and government relations strategies for complex organizations.

In her almost 10 years with Osler, Cara has also served as Regional Director, Public Relations, where she led media and external relations for the hospital, as well as the Central West Community Care Access Centre and Headwaters Health Care Centre – successfully implementing integrated communications strategies to promote the organizations and their partnerships.

Prior to her role at Osler, Cara was part of a dynamic team of public affairs professionals with the Ontario Hospital Association, and a communications lead with the University Health Network’s information technology department.

Cara holds a Bachelor of Arts degree in English Rhetoric and Professional Writing from the University of Waterloo. She has also completed the Central West Local Health Integration Network Advanced Health System Leadership Program through the Rotman School of Management at University of Toronto.

Steve Hall, Vice President, Digital Strategy and Transformation

Steve Hall is a senior technology leader with a successful track record for building strong relationships and fostering a customer service approach that enables business change through digital transformation. Working closely with stakeholders within and beyond Osler, he ensures the right technical infrastructure is in place to best support the needs of patients and families who depend on the services that Osler provides.

Leading a dynamic team of specialists, Steve ensures Osler has the most appropriate, integrated computer applications, maintains digital privacy, upholds online security, and responds efficiently to Freedom of Information requests.

Building on 30 years of experience across four major industries, Steve is responsible for a wide range of technology services including biomedical engineering, health information management, telecommunications and clinical informatics.

Prior to joining Osler, Steve held a variety of senior roles including Senior Vice President, Enterprise Risk Management and Chief Information and Privacy Officer at Trillium Health Partners; Chief Technology Officer at Cancer Care Ontario; Chief Information Officer at Legal Aid Ontario; as well as leadership roles within the pharmaceutical industry. He holds Bachelor and Master of Science degrees from Queen’s University.

Kelly Kimens, Vice President, Human Resources

As the Vice President, Human Resources, Kelly Kimens provides senior leadership across Osler’s Human Resources team, spearheading the development of our people strategy for the organization. Kelly is a passionate executive focused on creating a people-centred culture that aligns with Osler’s Values and Mission. She is a Certified Human Resources Professional and Certified Executive Coach.

Kelly has had a successful 20+ year career with a variety of progressive leadership roles across the broader public/health care sector in Ontario. Prior to her current role, Kelly served as the inaugural Chief Human Resources Officer for the new government start-up Financial Services Regulatory Authority. She has also held senior leadership roles at Public Health Ontario, Humber River Hospital and the Canadian National Institute for the Blind. Kelly is currently the Past Chair of the Board for the CNIB Deafblind Community Services.

Kelly is known in the industry as a values based leader with a focus on culture, leadership and engagement. Kelly brings a passion for health care and a successful track record of leading business and strategic corporate initiatives with a focus on continuous improvement, people and culture.

Dr. Brian Klar, Interim Chief of Staff

Dr. Klar has served the community for over 30 years, working in Osler’s Emergency Department at Etobicoke General Hospital, and serving as Corporate Chief of Family Medicine at Osler since 2016.

After graduating from the University of Toronto’s School of Medicine and residency program, Dr. Klar started his practice in the West Woodbridge area in 1988. He served as the President of the Professional Staff Association at Etobicoke General Hospital from 2003-2004, Osler’s site director for the McMaster University Family Medicine Residency Program from 2011-2016, and Co-Chair of the Central West Ontario Health Team since 2020.

In 2017, Dr. Klar was awarded the Regional Family Physician of the Year Award by the Ontario College of Family Physicians for being an inclusive leader and mentor. Dr. Klar’s passion for access to high quality, community health care is evident from his commitment to family medicine.

As a leader amongst his peers, Dr. Klar is dedicated to engaging physicians and front line staff, while keeping Osler’s Values front and centre. He is a well-respected member of the professional staff at Osler and has been instrumental in Osler’s COVID-19 pandemic response, supporting collaboration between Osler, primary care and long-term care in our communities.

Florine Lobo, Chief Administrative Officer

Florine Lobo provides executive leadership for Osler’s Financial Services, Human Resources, Organizational Development and Organizational Performance departments. With key responsibilities for Osler’s people and financial resources, Florine helps ensure excellent, respectful and compassionate care for all patients. She has an in-depth knowledge of financial and clinical service environments across the continuum of care and service delivery. Passionate about systems transformation, she is very focused on strategic initiatives with an aim to improving system capacity with a continued focus on quality and patient safety.

Florine’s vast knowledge of financial and clinical services spans health care, public accounting and academia. Prior to her current role, Florine served as Joint Chief Financial Officer for Osler and its partners, the Central West Community Care Access Centre and Headwaters Health Care Centre, and where she led the allocation of resources to support more seamless care across the partner organizations. She is also formerly the Vice President, Finance and Corporate Services and Chief Financial Officer at Joseph Brant Hospital.

Active in her community, Florine has served as the Treasurer of the Board of Directors of North Hamilton Community Health Centre. She is currently Chair of the Program Advisory Committee of the School of Business of Centennial College in Toronto.

Florine is a Chartered Professional Accountant (Ontario), Certified Public Accountant (Delaware State) and Chartered Global Management Accountant (USA). She also holds a Master of Business Administration from Laurentian University and a Master of Commerce from Mumbai University, India.

Ken Mayhew, President and CEO, William Osler Health System Foundation

Ken Mayhew is a dynamic and highly respected senior fundraising executive with a passion for cultivating donors who share Osler’s commitment to deliver exceptional health care close to home. Through his exemplary leadership, the Foundation has experienced continuous revenue growth, recently exceeding its $100M campaign goal by $9M to support the redevelopment of Osler’s Peel Memorial, Brampton Civic and Etobicoke General Hospitals.

Prior to joining Osler in 2012, Ken spent 20 years with the MS Society of Canada where he was responsible for all aspects of marketing, communications, media and fund development for a program with almost one million active donors, raising over $50M annually.

An active and passionate volunteer, Ken most recently took on a leadership role as Chair of the Association of Fundraising Professionals (AFP) Canada. He is also Past President of the local AFP chapter. Ken’s ongoing involvement with AFP, Imagine Canada and the Rideau Hall Foundation includes work to profile the importance of philanthropy as an enabler of Canada’s robust and inclusive social fabric. He is a frequent fundraising spokesperson and has been featured in numerous podcasts, panels, interviews and media pieces.

Among many honours, Ken has been recognized with a CEO in Action award from the Diversity Journal for his work in inclusive board and fundraising development. He was named 2019 Fundraiser of the Year by the Greater Toronto Chapter of AFP.

Mary Jane McNally, Chief Patient Experience Officer

Mary Jane McNally is a compassionate, visionary senior leader with an exemplary track record for ensuring patients and families feel empowered to actively participate as partners in their care, and are a valued voice at key health care decision making tables. A highly sought-after author and public speaker, she has authored peer-reviewed publications and presented at national and international conferences related to patient experience, digital health, workplace violence and quality of care.

At Osler, she leads a robust team focused on people centred care where unique perspectives including patients, families, care providers and members of the community contribute to a safe, efficient and meaningful care and service experience. Among their many roles, she and her team invest in patients as safety partners, measure and monitor their experience, and partner with others to improve patient activation and confidence.

Mary Jane also leads Osler’s Equity, Inclusion and Anti-Discrimination program with a commitment to advancing a values based organization where the diversity of everyone’s ‘lived experience’ is honoured and teams work together to create a culture of respect and inclusion.

Throughout her career, Mary Jane has held progressive leadership roles in acute care, primary care and hospital/community outreach. In her earlier clinical practice as a registered nurse, she served vulnerable patient populations with a focus on mental health and addictions as well as on women’s reproductive health, and as a sexual assault nurse examiner.

Prior to Osler, she held a patient experience leadership role with the Central West Community Care Access Centre and Local Health Integrated Network, as well as at Headwaters Health Care Centre. She is a member of the Ontario Hospital Association’s Patient Experience Community of Practice Steering Committee and a Board Member of the Jean Tweed Centre, a community-based organization that provides a safe, supportive environment for women with substance use, mental health and gambling issues.

Mary Jane holds a Bachelor of Science and a Masters Degree in Nursing from the University of Toronto and has earned an Executive Program Certificate from the Rotman School of Management, University of Toronto.

Tiziana Rivera, Vice President, Quality and Chief Nursing Executive

Tiziana is a visionary nurse executive who has provided strategic change leadership in her clinical, professional practice, administrative and governance roles. As a values based, solution oriented professional, she has mentored high performing teams to support the delivery of safe, evidenced informed, high quality care across the continuum of care. She has extensive experience and expertise in the development and implementation of innovative models of care within the context of interprofessional practice. Tiziana’s leadership encompasses Professional Practice, Academic Partnerships, Quality, Patient Safety, Enterprise Risk Management, Ethics and Emergency Preparedness.

Tiziana is a recipient of the Nursing Award of Excellence in Nursing Leadership through the Ontario Hospital Association and has published numerous articles in referred journals, conducted several research studies and presented her papers provincially, nationally and internationally.

Tiziana has worked closely with the Registered Nurses’ Association of Ontario to support the international adoption of best practices and supported two Ontario hospitals in their journey towards achieving Best Practice Spotlight Organization status. She has served on several Boards and is currently teaching in the undergraduate nursing program at Ryerson University and holds an Adjunct Lecturer appointment at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.

Prior to joining Osler, Tiziana led innovative, technology-enabled health care as Chief Nursing Executive and Chief Practice Officer at Mackenzie Health and the strategic development of seniors’ health services at Trillium Health Partners.

A graduate of Ryerson University’s Bachelor of Science in Nursing program, Tiziana holds a Master of Science in Nursing and an Acute Care Nurse Practitioner certificate from the University of Toronto. She has achieved the Canadian Nurses Association certification in gerontological nursing and is a Certified Health Executive through the Canadian College of Health Leaders.

Dr. Rardi van Heest, Vice President, Medical Affairs, Research and Academics

Dr. Rardi van Heest is a highly accomplished and compassionate general surgeon who has held progressively senior medical leadership roles since joining Osler in 2013, with incredible results.

She currently works with cancer survivors and their families to support them in coping with the effects of cancer care treatment, and ensures that patients have the right plans in place to support their recovery journey. More recently, she has begun early collaboration and planning for a Cancer Care Centre at Osler.

As Corporate Chief of General Surgery from 2013 to 2017, she spearheaded Osler’s National Surgical Quality Improvement Program that resulted in an award from the American College of Surgeons, placing Etobicoke General Hospital in the top 10 per cent of all participating North American hospitals. She went on to become Osler’s Medical Director of Cancer Care, where she developed a cross-discipline committee that laid the groundwork for a regional cancer program.

Born in British Columbia, Dr. van Heest previously worked at the Royal Colombian Hospital near Vancouver as the Chief of Trauma and has a trauma surgery fellowship from the University of British Columbia and a Masters in Leadership from Royal Roads University.