Executive team
Osler's senior leaders are highly accomplished, collaborative and skilled in their respective areas. In addition to their commitment and expertise, our leaders share a passion for their work and an unwavering commitment to high-quality, compassionate and patient-inspired care.
Dr. Frank Martino, President and CEO |
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Dr. Frank Martino is a highly accomplished physician and visionary health care leader whose breadth of work has had a fundamental impact on advancing the health of individuals in Osler's community and beyond through his contributions as a family doctor, clinical educator, medical leader and respected advisor at health care planning tables regionally, provincially and nationally. He has practiced family medicine in Brampton for more than 30 years and provided care in obstetrics, inpatient and emergency departments at Osler's Brampton Civic and Etobicoke General Hospitals. Throughout his career at Osler, Dr. Martino has consistently stepped up to provide strong physician and organizational leadership. Highly respected amongst his peers, he served previously as Osler's Chief of Staff, Interim Executive Vice President of Quality and Medical Affairs, and as Corporate Chief of Family Medicine. In 2012, he was appointed Primary Care Lead for the (former) Central West Local Health Integration Network, where he led efforts to improve primary care integration within the local health care system through practice and system change. Dr. Martino continues to serve in provincial and regional roles that work to improve the quality of health care locally and across Canada. He currently serves as Board Chair of Shared Services West, and held previous positions as former Board Chair of the Ontario College of Family Physicians and former President of the Ontario College of Family Physicians. As a clinical educator, he has been teaching medical residents and students for over 20 years and was instrumental in creating Osler's family medicine teaching program. He is currently an associate clinical professor at McMaster University. Dr. Martino is a past recipient of the Reg Perkins Award as Ontario Family Physician of the Year, the Award of Excellence from the College of Family Physicians of Canada and the King Charles III Coronation Medal. He is a graduate of the Family Medicine and Emergency Medicine Residency Program at the University of Toronto. |
Marco Deiana, Vice President, Legal Affairs and General Counsel |
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Sarbjit Dheri, Vice President, Finance and Deputy Chief Financial Officer |
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Sarbjit has had an extensive background in accounting, budgeting and financial analysis leadership in the health care industry, having worked in senior finance positions at the Hospital for Sick Children, Headwaters Health Care Centre and a number of years in progressive roles at Osler. Through more than 15 years in health care, Sarbjit has gained an in-depth understanding of various funding models and is well versed to guide the organization through its strategic priorities while delivering on fiscal accountability. Sarbjit is a Certified Public Accountant and holds an Honours Bachelor of Commerce degree in Finance and Accounting from Toronto Metropolitan University. Sarbjit has also completed the Advanced Health System Leadership Program through the University of Toronto’s Rotman School of Management. |
Kiki Ferrari, Executive Vice President, and Chief Clinical Officer |
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Since arriving at Osler in 2009, Kiki has served in progressively senior roles where she has inspired high performing teams to transform how Osler delivers care and how patients and families experience care. Nowhere has this been more evident than during the COVID-19 pandemic when Kiki was able to seamlessly pivot Osler operations to allow the organization to care for the most COVID-19 patients in Ontario. Throughout her tenure, teams under her leadership have successfully expanded programs such as virtual care, driven innovation and accomplished many ‘firsts’ in care for oncology and seniors and improved wait times for many services. Highly respected for her compassionate and people-centred approach to leadership, Kiki and her teams have been honored with several Leading Practice awards from Accreditation Canada, as well as other national and provincial awards. Kiki is also the recipient of the 2025 Naseem Somani Memorial Leadership Excellence Award from the Brampton Board of Trade. Kiki began her career at the Scarborough Health Network as a Registered Respiratory Therapist. She has a Master of Business Administration from Charles Sturt University and is a Certified Health Executive with the Canadian College of Health Leaders. |
Cara Francis, Vice President, Communications and Stakeholder Relations |
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With close to 25 years in the hospital/health care sector, Cara has extensive experience in brand building, reputation management and crisis communications, and a proven track record for leading successful media, public relations, digital media, and community and government relations strategies for complex organizations. Cara has also served as Regional Director, Public Relations, where she led media and external relations for Osler, as well as the Central West Community Care Access Centre and Headwaters Health Care Centre – successfully implementing integrated communications strategies to promote the organizations and their partnerships. Prior to her role at Osler, Cara was part of a dynamic team of public affairs professionals with the Ontario Hospital Association, and a communications lead with the University Health Network’s information technology department. Cara holds a Bachelor of Arts degree in English Rhetoric and Professional Writing from the University of Waterloo. She has also completed the Central West Advanced Health System Leadership Program through the Rotman School of Management at University of Toronto. |
Fred Go, Vice President, Clinical Services |
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Prior to joining SHN, Fred held the role of Director of Patient Care at Runnymede Healthcare Centre, where he was instrumental in redesigning care models and significantly improving clinical outcomes. His innovative approaches to complex problem-solving and his leadership in clinical program management at The Hospital for Sick Children further reinforce his experience and capabilities in leading high-performing teams. Fred obtained his Master of Business Administration with specialization in Strategic and Human Resource Management from Rotman School of Management, University of Toronto as well as a Master in Nursing from Ryerson University (now known as Toronto Metropolitan University) with a focus on Community Health. Frederick holds a Lean Health Care Executive Green Belt from the Ontario Hospital Association and is a Certified Health Executive from the Canadian College of Health Leaders. |
Kelly Kimens, Executive Vice President, People and Governance |
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Kelly has had a successful 20+ year career with a variety of progressive leadership roles across the broader public/health care sector in Ontario. Prior to her current role, Kelly served as the inaugural Chief Human Resources Officer for the new government start-up Financial Services Regulatory Authority. She has also held senior leadership roles at Public Health Ontario, Humber River Hospital and the Canadian National Institute for the Blind. Kelly is currently the Past Chair of the Board for the CNIB Deafblind Community Services. Kelly is known in the industry as a values based leader with a focus on culture, leadership and engagement. Kelly brings a passion for health care and a successful track record of leading business and strategic corporate initiatives with a focus on continuous improvement, people and culture. |
Florine Lobo, Executive Vice President, Chief Operating Officer and Chief Financial Officer |
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Florine’s vast knowledge of financial and clinical services spans health care, public accounting and academia. Prior to her current role, Florine served as Joint Chief Financial Officer for Osler and its partners, the Central West Community Care Access Centre and Headwaters Health Care Centre, and where she led the allocation of resources to support more seamless care across the partner organizations. She is also formerly the Vice President, Finance and Corporate Services and Chief Financial Officer at Joseph Brant Hospital. Active in her community, Florine has served as the Treasurer of the Board of Directors of North Hamilton Community Health Centre. She is currently Chair of the Program Advisory Committee of the School of Business of Centennial College in Toronto. Florine is a Chartered Professional Accountant (Ontario), Certified Public Accountant (Delaware State) and Chartered Global Management Accountant (USA). She also holds a Master of Business Administration from Laurentian University and a Master of Commerce from Mumbai University, India. |
Ken Mayhew, President and CEO, William Osler Health System Foundation |
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Ken Mayhew is a dynamic and highly respected senior fundraising executive with a passion for cultivating donors who share Osler’s commitment to deliver exceptional health care close to home. Through his exemplary leadership, Osler Foundation has experienced continuous revenue growth, recently exceeding its $100M campaign goal to support redevelopment and ongoing equipment needs at Osler’s Brampton Civic Hospital, Etobicoke General Hospital and Peel Memorial Centre for Integrated Health and Wellness. Prior to joining Osler in 2012, Ken spent over 20 years with the MS Society of Canada where he was responsible for all aspects of marketing, communications, media and fund development for a program with almost one million active donors, raising over $50M annually. An active and passionate volunteer, Ken is the Past Chair of the Association of Fundraising Professionals (AFP) Canada. He is also Past President of the local AFP chapter. Ken’s ongoing involvement with AFP, Imagine Canada and the Rideau Hall Foundation includes advocacy work to encourage legislative initiatives to recognize and grow philanthropy in Canada. He is a frequent fundraising spokesperson and has been featured in numerous books, podcasts, panels, interviews and media pieces. In recognition of his enduring impact on his community and country, Ken is a 2025 recipient of the prestigious King Charles III Coronation Medal, a commemorative honour that recognizes outstanding service and dedication, high professionalism, and achievements by those who have helped build the Canada of today. Additionally, among many honours, Ken’s work in inclusive board and fundraising development has been recognized with a CEO in Action award from the Diversity Journal. He was named 2019 Fundraiser of the Year by the Greater Toronto Chapter of AFP and named a Paul Harris Fellow in 2022. The highest award in Rotary, the Paul Harris Fellow is given to a member of the public who has made an outstanding contribution to the community. In 2024, Y Media named Ken one of Canada’s 100 Most Influential Leaders and granted him its Community Impact Award. Ken has authored the introduction to the book Worthy and Prepared by Ed Sluga and Peter Barrow on assessing and activating organizational fundraising readiness and capacity, and his career as “The Fundraiser” is featured in Peter Mansbridge’s latest book ‘How Canada Works – The People Who Make Our Nation Thrive’. |
Carole Moore, Vice President, Clinical Services |
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Carole Moore is a health care executive with over 25 years of experience with a strong track record in managing complex, multi-site operations. Carole has led significant transformations within health care systems, demonstrating a keen ability to integrate strategic planning with fiscal oversight. She is skilled in leveraging data to make informed decisions that improve efficiency and patient outcomes, and in facilitating effective collaboration across the organization ensuring that teams are aligned and focused on delivering high-quality care. In her latest role at Halton Healthcare where she served as interim Senior Vice President and Chief Nursing Executive, she implemented key changes in Quality, Risk, Patient Relations and Professional Practice which were integral in aligning departmental goals with the organization’s broader objectives and enhancing vital academic partnerships. As Chief Operating Officer at the same organization, Carole provided strategic leadership across various sites and led a major initiative that streamlined patient flow, significantly improving the efficiency of patient transitions from triage to discharge. Carole also served at Markham Stouffville Hospital as Vice President of Quality, Risk and Organizational Effectiveness; as Associate Vice President overseeing the Uxbridge site, Diagnostic Imaging, Lab and Food Services; and as Director of the Surgical System, spearheading advancements in operational practices and patient care. Carole holds a Master of Business Administration from Wilfrid Laurier University and a Bachelor of Science in Nursing from Lakehead University. Her professional development is complemented by a Green Belt Certification from Leading Edge and a completion of the Health Care Management Program from the Richard Ivey School of Business. |
Scott Patterson, Vice President, Facilities Operations and Capital Development |
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Tony Raso, Vice President, Clinical Services |
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Tony has made significant contributions to Osler on numerous fronts. He is unwavering in the pursuit of quality and process improvement and has introduced many patient safety best practices, elevated professional practice and made many enhancements to hospital operations. He was instrumental in leading Osler’s organizational readiness for the recent Accreditation survey in which Osler successfully achieved Accredited with Exemplary Standing. Tony played a pivotal role in championing organizational patient safety as recognized through the Canadian College of Health Leaders 2022 Excellence in Patient Safety Award. He also led the development of Osler’s transformative and award-winning iHuddle Boards – a global leading practice as recognized by the Health Standards Organization and Accreditation Canada. Tony’s portfolio includes oversight for Osler’s support services, pharmacy and regional renal programs. He is also supporting Osler’s transition to an integrated health information system. Tony is a Registered Respiratory Therapist and completed a Masters of Leadership at the University of Guelph. |
Tiziana Rivera, Executive Vice President, Quality, Research and Chief Nursing Executive |
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Tiziana is a recipient of the Nursing Award of Excellence in Nursing Leadership through the Ontario Hospital Association and has published numerous articles in referred journals, conducted several research studies and presented her papers provincially, nationally and internationally. Tiziana has worked closely with the Registered Nurses’ Association of Ontario to support the international adoption of best practices and supported two Ontario hospitals in their journey towards achieving Best Practice Spotlight Organization status. She has served on several Boards and is currently teaching in the undergraduate nursing program at Toronto Metropolitan University. She also holds an Adjunct Lecturer appointment at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto as well as an Adjunct Professor appointment at Humber College Institute of Technology and Advanced Learning. Prior to joining Osler, Tiziana led innovative, technology-enabled health care as Chief Nursing Executive and Chief Practice Officer at Mackenzie Health as well as the strategic development of seniors’ health services at Trillium Health Partners. A graduate of Toronto Metropolitan University’s Bachelor of Science in Nursing program, Tiziana holds a Master of Science in Nursing and an Acute Care Nurse Practitioner certificate from the University of Toronto. She has achieved the Canadian Nurses Association certification in gerontological nursing, is a Certified Health Executive through the Canadian College of Health Leaders and is a surveyor with Accreditation Canada. |
Dr. Greg Rutledge, Chief of Staff and Executive Vice President, Medical and Academic Affairs |
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Dr. Greg Rutledge is an accomplished physician with extensive experience in emergency medicine and health care leads. His remarkable career spans over two decades, Greg has been instrumental in shaping emergency medicine in Ontario, and has held the position of Regional Lead of Emergency Medicine at Ontario Health West since September 2020, contributing to enhancing health care services in the region. His pivotal role as Chief Emergency Medicine at St. Joseph's Healthcare Hamilton highlights his dedication to excellence in emergency medical care. During the course of his career, Dr. Rutledge has been actively involved in medical education and assessment. He has played a significant role as a Program Director for the CCFP(EM) Program at McMaster University, contributing to the training and development of future emergency medicine professionals. His involvement with the College of Family Physicians of Canada includes serving on the Examinations Committee for the CCFP(EM) Examination. Greg's commitment to health care extends beyond hospital walls serving as the Medical Director for the Toronto Marlies Professional Hockey Team since July 2016. Additionally, he serves as the on-site Emergency Physician for the Toronto Maple Leafs Hockey Club, showcasing his expertise in handling medical emergencies in high-pressure environments. With an impressive portfolio of experience, including roles as an Emergency Medicine Physician at St. Joseph's Healthcare Hamilton and Hamilton Health Sciences Corporation, Greg Rutledge has demonstrated a commitment to providing high-quality health care and making a lasting impact in emergency medicine. His leadership, clinical expertise, and dedication to patient care have solidified his reputation as a prominent figure in the Canadian health care landscape. |
Dr. Hemant Shah, Vice President, Academics |
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Throughout his career, Dr. Shah has left a significant mark on the health care system, especially in the treatment and management of viral hepatitis. His collaborative work with policymakers, health care providers and patient advocates has focused on developing care models that provide access to the best treatment options. Dr. Shah has published extensively on care benefits, the population impact of disease management and led the national treatment guidelines for Hepatitis C. His career body of work has been recognized by being named as the inaugural recipient of the Canadian Association for the Study of Liver’s Education Excellence Award. Dr. Shah’s past experience includes roles such as Clinical Director of the Liver Program at University Health Network, Virtual Care Education Lead for the Department of Medicine at the University of Toronto, co-lead of ECHO Liver Ontario, and Chief Medical Officer at SRx Health Solutions. Holding a medical doctorate and a master’s in community health practitioner education from the University of Toronto, Dr. Shah is also certified by the Royal College of Physicians and Surgeons of Canada in Internal Medicine and Gastroenterology. He is a sought-after speaker, consultant and educator in his field. In his current role, Dr. Shah leads the medical education portfolio, playing a pivotal part in transforming Osler into a vibrant community and academic health centre. |
Deepak Sharma, Vice President, Strategy and Organizational Performance |
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Deepak has been with Osler since 2019 in progressively senior roles, most recently as Associate Vice President, Organizational Performance. He has extensive experience and intelligence in performance analytics, integrated system planning, strategic thinking, and skilled interpretation of provincial funding and policy priorities. In his capacity, he has also represented Osler on several external committees to provide guidance and advocacy on how to improve the health care system. Prior to joining Osler, Deepak was at North York General Hospital as Interim Vice President, Strategy, Integration and Health Information, and as Director, Business Intelligence, Health Information Management and Patient Flow. |
David Stankiewicz, Vice President, Digital Health and Chief Information and Privacy Officer |
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David is a seasoned leader and has 24 years of health care technology experience. He came to Osler by way of Trillium Health Partners (THP) where he held the position of Vice President and Chief Information and Privacy Officer and was the Digital Lead for the Mississauga Ontario Health Team. Prior to that, David served in a variety of technology leadership roles at the University Health Network including the Director of Technology Solutions. Throughout his career, he has collaborated on a number of provincial initiatives including ConnectingOntario, Ontario’s critical care information system, and GTA West diagnostic imaging repository platforms. David played an integral role in the acquisition and implementation of THP’s hospital information system and led the modernization of the hospitals diagnostic and cardiac digital imaging platforms. David received his Bachelor degree from the University of Western Ontario and completed the health care leadership program at the University of Toronto’s Rotman School of Management. |
Marco Deiana is an experienced corporate and health law lawyer. In the course of Marco’s legal career, he has practiced law both in private practice and in-house settings with a specific focus on health care clients. Marco started his career as an associate at Borden Ladner Gervais LLP, and from there served in a number of different roles, including an in-house role with Cancer Care Ontario (now Ontario Health) and most recently, as the Director of Legal Affairs at Dynacare.
Sarbjit Dheri provides senior leadership across Osler’s Finance team, with oversight of the financial planning, internal controls and reporting functions to ensure delivery of the most efficient and quality care to patients and families. Sarbjit is a values based leader focused around building teams that strive for performance and productivity to achieve common goals.
Kiki Ferrari is an outcomes-driven senior health care leader with a passion for delivering integrated, compassionate, high quality care and advancing Osler’s Values. Bringing more than 33 years of health care experience to her role, she leads the delivery of the clinical programs and services that Osler’s community depends on, with a lens to their needs both now and in the future.
An award-winning communications professional, Cara Francis is known for successfully leading organizations through high profile, challenging issues. She is highly proficient in galvanizing small teams to drive strategic communications and government and stakeholder relations strategies that support the achievement of organizational priorities and garner positive shifts in reputation and engagement.
Fred Go has a proven track record of transformative leadership in health care, spanning across acute, post-acute, pediatric, adult and geriatric care settings. At Scarborough Health Network (SHN) where he served as Associate Vice President, Clinical Programs, Fred drove key strategic initiatives across diverse clinical services, including Emergency, Critical Care, Surgery and more. During the pandemic, he served as Operations Chief, playing a pivotal role in expanding critical care and emergency services, and developing an IPAC hub and spoke model for long-term care and retirement homes—innovations that significantly elevated health care delivery standards.
Kelly Kimens provides senior leadership across Osler’s Human Resources team, spearheading the development of our people strategy for the organization. Kelly is a passionate executive focused on creating a people-centred culture that aligns with Osler’s Values and Mission. She is a Certified Human Resources Professional and Certified Executive Coach.
Florine Lobo provides executive leadership for Osler’s Financial Services, Legal Affairs and Organizational Performance departments. With key responsibilities for Osler’s people and financial resources, Florine helps ensure excellent, respectful and compassionate care for all patients. She has an in-depth knowledge of financial and clinical service environments across the continuum of care and service delivery. Passionate about systems transformation, she is very focused on strategic initiatives with an aim to improving system capacity with a continued focus on quality and patient safety.
Scott Patterson leads our vital Facilities Operations and Capital Development portfolio. He provides oversight for all capital projects from major redevelopments to minor renovations while providing strategic support and guidance on Facilities Operations performance and quality, compliance, risk and contract governance.
Tony Raso is a results-oriented, collaborative, authentic leader who is passionate about quality patient care. He has over 23 years of health care experience at Osler and has taken on progressive leadership roles, most recently as the Associate Vice President, Clinical Practice and Quality.
Tiziana is a visionary nurse executive who has provided strategic change leadership in her clinical, professional practice, administrative and governance roles. As a values based, solution oriented professional, she has mentored high performing teams to support the delivery of safe, evidenced informed, high quality care across the continuum of care. She has extensive experience and expertise in supporting and influencing the development and use of evidence based best practices grounded in quality and patient safety to advance quality and positive patient outcomes and patient experience. Tiziana’s leadership encompasses Professional Practice, Academic Partnerships, Quality, Patient Safety, Research and Ethics.
Dr. Hemant Shah is a distinguished and award-winning physician recognized for his visionary leadership and ability to forge enduring partnerships with stakeholders, communities and staff, particularly during periods of change and transformation. His unwavering commitment to enhancing health drives his advocacy for sustainable health care systems and the development of innovative, partnership-based educational programs that close care gaps.
Deepak Sharma’s leadership and proficiency, critical and real-time decisions inform reports and analysis created by the Organizational Performance team. Deepak is a thoughtful and collaborative leader, forging great relationships at Osler as well as externally among health system and community partners.
David Stankiewicz leads the Information Services team in advancing Osler’s digital and technology capabilities with the goal of enhancing patient and provider experience, treatment and outcomes.
