At Osler, we are committed to doing our very best – and then to doing even better.
One way we demonstrate this commitment is through our annual Quality Improvement Plan (QIP). This key document outlines the specific things we will focus on over the coming year to improve our care and services.
The QIP consists of:
- an overview of our QIP
- our improvement targets and initiatives
Read Osler's 2023 QIP narrative and workplan to learn more about how we’re working to serve you better.
Osler’s 2023 quality indicator goals are:
| Percentage of serious workplace violence incidents which have documented corrective actions - increase by 77% (represents percent improvement) | Medication reconciliation upon leaving hospital - maintain 90% (represents target) | Leaving the hospital, did you receive enough information? Yes, completely. - increase by 3% (represents percent improvement) | Time to inpatient bed - decrease by 3% (represents percent improvement) |
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We will ensure serious workplace violence incidents are investigated and corrective actions are documented and implemented to continue to create a safe and healthy workplace environment for all. |
We will review and document our patients’ medications to ensure all medication changes are communicated, as patients transition out of hospital. |
We will empower patients with information so they know what to do if worried about their condition after leaving the hospital. |
We will streamline processes and implement innovative ways to reduce wait times in the emergency department and enhance the patient experience through more timely and efficient transitions. |
