At Osler, we are committed to doing our very best – and then to doing even better.
One way we demonstrate this commitment is through our annual Quality Improvement Plan (QIP). This key document outlines the specific things we will focus on over the coming year to improve our care and services.
The QIP consists of:
- an overview of our QIP
- our improvement targets and initiatives
Read Osler's 2024-25 QIP narrative and workplan to learn more about how we’re working to serve you better.
In our 2024-25 QIP, Osler will focus on five priorities:
| Alternate level of care throughput ratio - increase target to 1.00 (baseline performance as of September 2023: 0.98) | Percentage of surgical long waiters - decrease target to 30.0% (baseline performance as of September 2023: 42.1%) | Were you involved in your care in a way that you wished? Yes, definitely - increase target to 80.1% (baseline performance as of September 2023: 78.5%) | Falls rate per 1,000 patient days [Best Practice Spotlight Organization and dedicated education units - decrease target to 4.10 (baseline performance as of September 2023: 4.32) | Percentage of staff leaders, physician leaders, Board and community members who have completed equity, diversity and inclusion (EDI) and anti-racism education - increase target to 85.0% (no baseline) |
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| We will achieve this goal by: Early ALC identification, proactive transitions, senior-friendly care processes and leveraging an ALC dashboard. | We will achieve this goal by: Introducing a wait times information system, optimizing open or unassigned operating rooms, leveraging a surgical dashboard, and implementing targeted engagement and education for surgical team members. | We will achieve this goal by: Implementing Registered Nurses' Association of Ontario people-centred care guidelines, standardizing inpatient whiteboard procedures, iHuddle curriculum, and engaging patients through integrated bedside terminals. | We will achieve this goal by: Expanding falls champions, a revised bedside mobility tool, falls management learning management system, and improving side-rail documentation for high-risk patients. | We will achieve this goal by: Providing essential EDI and anti-racism training, integrating in leadership performance review and implementing self-assessment tools. |
