Osler is committed to delivering safe, high-quality, people-centred care. One of the ways we demonstrate this commitment is through our annual Quality Improvement Plan (QIP).
This document outlines our key priorities for the coming year, aligning our work with provincial and local health system goals. The QIP is also a legislated requirement under the Excellent Care for All Act (ECFAA), 2010, and consists of:
- an overview of our QIP
- our improvement targets and initiatives
Read Osler's 2026-27 QIP narrative and workplan to learn more about how we’re working to serve you better.
In our 2026-27 QIP, Osler will focus on five priorities:
| Strategic Direction | Indicator | Baseline | Target |
|---|---|---|---|
|
Quality Excellence |
Number of falls with harm per 1,000 patient days (Acute General Medicine, Stroke and Cardiology Units) | 1.20 (January – December 2025) | 1.12 |
|
Quality Excellence |
Percentage of respondents who responded “always" or “usually” to the following question: “Were you involved as much as you wanted to be in decisions about your care and treatment?” | 80.2% (October 2025 - February 2026) | 80.2% |
|
Organizational Effectiveness |
90th percentile Emergency Department wait time to physician initial assessment | 2.23 hours (January – December 2025) | 2.77 hours* |
|
Organizational Effectiveness |
Percentage of Epic trained providers who have completed personalization within Epic | N/A** | 80.0% |
|
People and Culture |
Percentage of identified leaders who have completed sex gender name and social drivers of health education | N/A** | 90.0% |
* Projected increase following the implementation of Osler's new hospital information system (Epic).
** Baseline data unavailable as this is a new metric
