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Osler enhances the patient experience in their Emergency Departments

Posted on Tuesday, August 10, 2021 10:27 AM

A new online form introduced by William Osler Health System (Osler) this summer means patients are spending less time registering for emergency care at Brampton Civic Hospital and Etobicoke General Hospital, resulting in shorter wait times to see a physician.

Osler’s new Emergency Department (ED) Online Pre-Registration Form provides patients with greater autonomy by enabling them to fill out their personal information electronically on their own personal devices. It also helps improve the patient...

Infant holds onto mother's finger

Breastfeeding tips you need to know

Posted on Thursday, August 05, 2021 12:04 PM

When it comes to breastfeeding, having a positive and supportive environment is key. Osler’s lactation teams support parents at all three of our hospital sites to encourage and educate family members to participate in the learnings of everything breastfeeding. To provide some insights, we spoke with Jacqueline James, Lactation Consultant and how to empower new parents when it comes to breastfeeding. Jacqueline shared these learnings and tips:

Breastfeeding benefits both parent and baby
  • Breast...

Osler Strong flag

Osler’s road to recovery

Posted on Thursday, July 22, 2021 08:59 AM

Osler is on the road to recovery. After 17 challenging months, Osler has reached a pivotal point in our COVID-19 journey and we are now shifting gears towards the resumption of services and programs paused by the pandemic.

I know that having these services on hold has been difficult and that some people have been waiting a long time for care while we focused on our COVID-19 response. Every decision we made was done to help keep our community and patients and families, staff, physicians and...

Man sitting on the floor holding his head while a loved one comforts him

Four things you need to know about brain injuries

Posted on Thursday, July 15, 2021 01:21 PM

The summer season means spending more time outside (safely!). Whether you’re walking, riding a bike or playing sports, taking the right precautions during these activities can help prevent a brain injury.

We spoke with Dr. Sanja Paleksic, Physiatrist at William Osler Health System, to learn more about brain injuries and how to prevent them.

Brain injuries can happen in different ways

A brain injury is essentially a disruption in brain function that can be caused by both big and small accidents. It...

Kitty Balachandran, Osler Emergency Department Patient Concierge

Osler ED patient concierge is ‘grateful to be there’ for patients and families

Posted on Friday, July 09, 2021 02:10 PM

Once found only in upscale hotels, the role of the concierge has made its way into the health care setting, including Osler’s two Emergency Departments (EDs). While there are clearly significant differences between the responsibilities of a hotel concierge and an ED patient concierge their purpose is the same – to help ensure those using the service have a positive experience. In speaking with Kitty Balachandran, Patient Concierge at Osler, we learn about her role, what she’s learned in the last...