Health Records

Protecting your health records

We collect and store the personal health information of registered Osler patients. This information is used by health care professionals to help provide the best possible care. We are committed to confidentiality and only authorized people can access personal health information.

Update on patient record availability

On April 6, 2026, a water-related incident at Brampton Civic Hospital affected a number of paper patient records. We are actively working to assess and restore these records as quickly as possible.

During this time, some information from prior visits may not be immediately available in our systems. If needed, members of your care team may ask you to briefly confirm details from your previous visits to support your care.

We understand the importance of your health information and appreciate your patience as we work through this process. If you have questions or concerns, please contact our Patient Experience Office.

How do I get a copy of my Osler health record?

You must complete a consent to disclose, transmit, access or examine personal health information form.

This consent must:

• be directed to William Osler Health System
• be signed, witnessed and dated
• specify which visit and clinical information is being requested
• specify to whom the information is being released
• be accompanied with:
  • a photo of your green Ontario health card, by itself
  • a photo of you holding your Ontario health card beside your face to confirm your identity
  • a photo of another piece of valid government-issued photo identification, by itself. (i.e. driver’s license, Ontario photo card or passport)
  • a $30.00 non-refundable search fee

If requesting personal health information on behalf of a patient, you will be required to upload your valid government-issued photo identification (please see above) along with proof of Power of Attorney and the patient's health card.

Please specify the date of visit(s) and the type of clinical information you are requesting.

Please submit a copy of your payment receipt to ROI@williamoslerhs.ca following your submission as proof of payment. The $30.00 search fee includes the first 20 pages of the record. There is an additional fee of $0.25 per page thereafter.

Is there a fee to get a copy of my Osler health record?

There is no fee to give your record to physicians or other health care facilities for the purpose of your care. For other purposes, fees may apply:

When will my request be completed?

We will process your request as soon as possible, within 30 days of receiving your completed information.

How do I request a correction to my Osler health record?

If you think your record of personal health information is inaccurate or incomplete, please fill out a request to correct personal health information.

How do I request a copy of a deceased patient's record?

The executor of the estate must complete a consent to disclose, transmit, access or examine personal health information form and produce a copy of the will. If no will exists, a Certificate of Appointment of Estate Trustee is required.

How do I get a Birth Certificate?

Hospitals do not issue Birth Certificates. However, we will provide a proof of birth letter on request. To request a proof of birth, complete a consent to disclose, transmit, access or examine personal health information form. A fee, as shown in the hospital's fee schedule, applies.

For a copy of your Birth Certificate, contact the Office of the Registrar General at 1-800-461-2156.

How do I get a Death Certificate?

Hospitals do not issue Death Certificates. Please contact the Office of the Registrar General at 1-800-461-2156.

Check out our Privacy Policy to learn more about how we handle your confidential information.

Release of Information
William Osler Health System
2100 Bovaird Drive
Brampton, ON L6R 3J7

Phone: 905-494-2120 x 58864
Fax: 905-494-6698
Email: roi@williamoslerhs.ca