Innovation at Osler

At William Osler Health System (Osler), innovation is an important part of how we care for our patients, families and communities. It reflects our mission — Innovative health care delivered with compassion — and is a value that guides our work every day.

At Osler, innovation means being open to new ideas, asking questions and finding better ways of working. It takes many forms including research, academics, technology and clinical practice – all with the goal of improving care for our patients and their families.

From advanced surgical technologies and digital health solutions, to research, education and partnerships, innovation is helping us improve care experiences, support our teams and build a more connected and compassionate health care system.

Our approach to innovation

Innovation starts with people. Our staff, physicians, learners, volunteers, patients, families and community partners bring valuable ideas, experiences and perspectives.

Our innovation priorities include:

  • Enhancing patient safety and quality of care
  • Improving coordination between care teams
  • Reducing administrative burden for staff and physicians
  • Supporting research and medical education
  • Strengthening the patient and family experience
  • Building a more connected health system

Digital innovation and advanced clinical technologies

Across the world, technology is continuously changing how health care is delivered. Osler is investing in the digital infrastructure, systems and partnerships needed to support more connected care for generations to come.

These investments are helping Osler make health information easier to share, support clinical decision-making, reduce paperwork and administrative tasks, and help patients access more of their own information about their care and health.

Osler is moving to Epic, a new hospital information system (HIS), that will transform how we document, coordinate and deliver care. Epic will bring clinical, administrative, operational and financial information together in one integrated system, giving health care teams access to the information they need, when and where they need it.

Beyond improving care within our hospitals, Epic is an important investment in Osler’s vision for a more connected health care system. As our HIS evolves, we will continue to build stronger digital connections with community partners, helping information move more seamlessly between providers. By enabling information to move more seamlessly across the continuum of care, we can improve coordination, enhance the experience for patients and providers, and deliver greater value across the health system.

Osler’s new Epic MyChart is a secure new patient portal that gives patients access to their health record online. It is completely free and helps patients stay informed and engaged in their care.

Osler is using new surgical care and technologies to help deliver safer, more precise and people-centred procedures. This includes state-of-the-art robotic systems, technology partnerships and achievements such as the first and 1,000th ROSA® assisted knee replacement at Brampton Civic Hospital. Collaborating with industry leaders like Intellijoint Surgical and MOLLI Surgical, Osler is transforming how surgeries are performed, enhancing accuracy, reducing recovery times and offering new hope to patients across the communities we serve.

Artificial intelligence (AI) and emerging technologies are helping shape the future of health care around the world. At Osler, we are taking the time to explore how these advancements can strengthen care delivery, support our workforce and accelerate research and innovation, while remaining grounded in safety, privacy, transparency and responsible use.

Through Osler’s  people-centred approach, we consider how technology integrates into clinical practice and everyday processes, ensuring solutions are always designed around the needs of patients, families and care teams.

People-centred care and partnerships

Osler’s commitment to people-centred care is reflected in the partnerships, programs and services that place patients and families at the centre of every decision. This commitment has earned provincial recognition for dedication to collaborative, holistic approaches to care. Through innovative programs and partnerships, vulnerable populations are connected with timely supports that improve access, strengthen continuity of care and help address barriers to health and well-being.

Osler is committed to advancing excellence in seniors’ care through the internationally recognized Butterfly Approach™ for dementia care, implemented in the Acute Care for the Elderly Unit at Brampton Civic Hospital. This approach has earned national awards and reaccreditation for improving patient safety, well-being and the care experience for older adults living with dementia.

Osler continues to expand care closer to home through strategic partnerships, including its collaboration with the Princess Margaret Cancer Care Network, enhancing access to world-class cancer services within the community. Other initiatives provide specialized, family-friendly support for children living with diabetes and their caregivers, for coordinated care and education throughout their journey.

Education, research and our future health care workforce 

Osler is investing in the future of health care by creating innovative learning experiences that prepare the next generation of health professionals and support continuous growth and development for our health care teams.

Through academic practice partnerships with Humber Polytechnic, Toronto Metropolitan University and Humber/BD-Canada, Osler is expanding clinical education, enhancing high-quality patient care and providing hands-on learning experiences that integrate academic knowledge with real-world practice.

As the primary clinical partner for Toronto Metropolitan University’s School of Medicine and a clinical education campus of McMaster University, Osler provides clinical training for undergraduate and postgraduate medical learners across its hospital sites, helping develop the next generation of physicians through community-based education.

Research and discovery

Osler Research Institute for Health Innovation (ORIHI) is advancing research, education and innovation to improve health outcomes. Building on more than a decade of health research, ORIHI is strengthening Osler’s ability to generate evidence, advance clinical practice and translate discoveries into better care for patients and families.

Osler is advancing research and innovation that strengthens care delivery and improves health outcomes. This includes emerging cancer therapies, advancements in biomarker testing, expanded access to new treatments for advanced lung cancer and simulation-based education and training are helping shape the future of health care right here in our community.

Planning for our community’s future

Osler is transforming to meet the evolving health care needs of the rapidly growing and culturally diverse communities we serve. As the population grows and health care needs change, Osler is focused on the future, investing in new facilities, expanded services and innovative approaches to improve access to care and bring more services closer to home. From building Brampton’s second hospital and expanding cancer care at Brampton Civic Hospital, to creating the capacity needed to support future generations, these investments are helping Osler build a stronger, more connected health system for the communities it serves.

Contact Us

Brampton Civic Hospital
2100 Bovaird Drive East,
Brampton, ON L6R 3J7
Phone: 905-494-2120

Etobicoke General Hospital
101 Humber College Boulevard,
Etobicoke, ON M9V 1R8
Phone: 416-747-3400

Peel Memorial Centre for Integrated Health and Wellness
20 Lynch Street,
Brampton, ON L6W 2Z8
Phone: 905-494-2120

Reactivation Care Centre
200 Church Street,
Etobicoke, ON M9N 1N8
Phone: 416-243-4390

Withdrawal Management Centre
135 McLaughlin Road South,
Brampton, ON L6Y 2C8
Phone: 905-456-3500

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