- We embrace diversity and inclusion in everything we do
- We treat others as they wish to be treated
Strategic Plan
The future of Osler
Osler’s 2024-2029 Strategic Plan, Going Beyond for our people and communities, embodies the true spirit of what it means at Osler to go beyond.
It’s about cultivating a culture that inspires our people to think differently, deliver exemplary health care and collaborate with partners to create better experiences across the health system. This means transforming the way we think about health care and the pivotal role that people and communities – including patients, families, Osler team members, donors, and our many partners in the community, primary care, academics and government – play in shaping a health system built for the future.
Building on our strengths in clinical care, research and education, and leveraging our track record for innovation and quality excellence, we are excited to take the steps that will move us towards realizing our bold, new Vision for 'world-class health care inspired by our people and communities'.
Full 2024-2029 Strategic Plan Strategy at a glance Vision, Mission, Promise, Values Strategic Directions Shaping the strategic plan
Our community
As the most culturally diverse and fastest-growing regions of Ontario, our communities are known for their warmth and hospitality, welcoming newcomers and embracing the rich mosaic of perspectives and experiences that each person brings. The population inspires us to constantly evolve to ensure we can meet the unique health care needs and provide the best possible care experiences to anyone who chooses Osler for care.
Vision, Mission, Promise, Values
Our Vision: World-class health care inspired by our people and communities.
What these words mean to us:
- World-class: We provide personalized care close to home with the highest degree of excellence, enabled by facilities, services and systems that are recognized globally.
- People: We care about people before they become patients. Osler values patients and families as unique individuals and equal partners in their health care journey, and is committed to our staff, physicians and volunteers.
- Communities: Communities includes all the diverse populations we serve in our regions and the partnerships we have and foster locally and across the globe. We embrace research, education and partnerships to improve health outcomes for the betterment of these communities.
- Health care inspired: Ignited by our sense of purpose, we provide exemplary health care, while collaborating to improve the health system beyond our walls.
Our Mission: Innovative health care delivered with compassion.
What these words mean to us:
- Innovative: We actively implement creative, forward-looking solutions, including research, academics, discovery, technology and clinical practice brilliance.
- Delivered with compassion: We are empathetic, kind and understanding towards our patients, families and colleagues, providing support throughout the health care journey.
Our Promise: Going Beyond
At Osler, going beyond are words we strive to live by every day. They inspire our team members to always provide the best care for our patients, together with teams across the organization, delivering the highest standards of excellence in everything we do, and to work with our partners to create a more integrated and inclusive health system. Leveraging innovation, research and our role in educating tomorrow’s health care workforce, we are committed to advancing knowledge locally and beyond that leads to ground-breaking best practices, better health outcomes, and healthier communities.
Our Values
Respect: Create a community and belonging.
Excellence: Quality lives here.
- We provide safe and high-quality care to all, each and every time
- We seek to improve how we do things every day
Service: Serve with humility and gratitude.
- We do what is right using professional judgment
- We use our resources wisely
- We act in the best interests of the broader health care community
Compassion: Care for each other.
- We are kind and help each other
- We consider the unique needs of others in the pursuit of health and well-being
Innovation: Embrace curiosity. Empower creativity.
- We pursue new ideas and better ways of working
- We learn from our mistakes and celebrate our achievements
Collaboration: Stronger together.
- We work together across boundaries as one team
- We actively partner with others to create better outcomes
- We develop lasting relationships within our community
Relentlessly pursuing world-class, high-quality health care. We will:
- Deliver excellent care through an elevated patient experience that is co-designed to cultivate trust and confidence
- Embody evidence-based models of care to advance exemplary quality
- Exemplify Osler as an industry leader in providing safe and reliable health care
Optimizing resources to provide effective health care for the communities we serve. We will:
- Enable capacity and transformation of health services aligned to population growth and patient needs
- Leverage technology and analytics capabilities to enhance operational efficiencies and advance patient care
- Drive value-based improvement and decision‑making through strategic use of data and evidence
Inspiring a sense of belonging that supports people to be their best and do their best. We will:
- Advance our organizational culture to elevate a sense of belonging, pride, and trust
- Foster a learning culture that encourages curiosity, discovery and innovation
- Attract and retain the best talent for the organization and communities we serve
Leading and partnering to transform the health system for Osler’s communities and beyond. We will:
- Lead and advance integrated care through partnerships to ensure seamless care experiences
- Evolve and innovate models of care inspired by our communities’ needs
- Advocate to ensure required resources to build capacity and advance integrated health care in collaboration with partners
Developing the health care providers and researchers of tomorrow. We will:
- Transform to an academic health centre, and expand research and teaching while further strengthening our connection with the communities we serve
- Pursue research that advances translation of discovery into practice to improve patient care, health outcomes and system performance
- Develop an exemplary clinical interprofessional educational experience for the future health care workforce
Shaping the strategic plan: who we engaged
Over 3,700 voices from patients, families, staff, physicians, volunteers, Osler’s Board of Directors, health system, government, academic and community partners provided thoughtful feedback to help shape our 2024-2029 Strategic Plan.
Together, these voices share a vision for Osler, one that recognizes our exciting next chapter and embraces the endless possibilities and opportunities our future brings to serve our communities. Based on what they told us is important to them, our focus for
the future is to:
- Provide world-class health care close to home
- Empower and enable our teams to be their best and do their best
- Optimize resources, technology, and facilities for our people and communities
- Advance coordinated care with our partners
- Build on our strength in diversity
- Nurture organizational culture and celebrate our successes
- Build the foundation for academic excellence
Keeping the public in the know
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