Staying With Us

The following items will help ensure a safe and comfortable stay:

• Your drugs and medications: please bring all your medications, in their original containers whenever possible. If you take a drug that is not normally kept in the hospital, we may ask you to use your own supply during your stay. If you cannot bring your medications, please bring a list of any prescription and non-prescription drugs you are taking. Include the name, strength, how much you take and when you take it.
• Pocket change: you may wish to bring a small amount of money for newspapers or small items from the hospital's gift shop. If you would like a bedside terminal which includes entertainment features including internet, there is a daily charge to access these applications. Please note that there is no place to secure large amounts of money at the hospital. The hospital is not responsible for your money or any valuables while you are a patient. You are welcome to bring your own mobile device, but you will be responsible for its safety.
• Clothing: we will supply a standard gown or pajama pants for you to wear. You may wish to bring your own sleepwear, a bathrobe and slippers. In addition, we encourage you to bring or ask to be brought in clothes to wear upon discharge.
• Assistive devices: if you wear glasses, have a hearing aid, specialized wheelchair, or use a walking aid such as a walker, cane or splint, please also bring these with you.
• Personal care items: personal care items (e.g. shampoo, soap, toothbrush, toothpaste, mouthwash, comb, hairbrush, etc.) are not supplied by the hospital. Please bring your own, or a limited selection of personal care items can be purchased in our hospital gift shops.
• Items of comfort: you are encouraged to bring photos, small keepsakes, special blankets etc.
• Important documents: please bring your Power of Attorney for personal care or any advanced care directive document.
• Important considerations: take some time to think about what is important to you during your admission, what is important for us to know about you as a person and what are your goals for your stay with us.

Do not bring:

• Valuables: please leave jewellery, and other valuables at home. The hospital is not responsible for them while you are a patient.
• Grooming or other electrical devices: grooming or other electrical devices may also interfere with the comfort of other patients. In addition, if these devices are not in good working order, they may present a fire hazard. Please note:
  • heating devices of any type (e.g. heating pads, curling irons, portable heaters, etc.) are not permitted
  • extension cords, power bars, and any items that produce sparks are not permitted
• Gifts: please refrain from bringing or having visitor bring items with strong fragrance, latex balloons, flowers or plants, etc.

• We take patient safety very seriously.
• We will conduct risk assessments often, including falls prevention, allergies, confusion management, etc.
• We will check your identification often. We will check by asking your full name and checking one additional piece of identification.
• We will wash our hands before entering your room, before providing care and when leaving.
• We will ensure your space is free from clutter, clean and that you and your family are aware of what you need to do to ensure your own safety.
• We take your need for rest and quiet seriously and will try to minimize unnecessary noise. You will notice regular public announcements. These are necessary to inform relevant teams of our emergency procedures.

If you are using extra health insurance to pay for preferred accommodation (for example, a private room), you must provide registration staff with the following when you are admitted:

• your insurance company's name
• your policy and certificate number
• the name of the policy holder and policy group

It is your responsibility to verify your insurance coverage. Please note that the hospital cannot verify your insurance coverage.

If you have supplementary or extended insurance, we will bill your insurance company. If the insurer does not cover any part of your accommodation charges, you will be responsible for paying the remainder of your bill. When you are admitted, you must sign an accommodation/room request form and agreement.

If you do not have private insurance coverage but request and receive preferred accommodation, you must pay a three-day deposit when you register. Payment can be easily made with cash, cheque, debit or credit card for your estimated stay.