Paying Your Bill

To make an in-person payment, please visit one of our patient financial services offices. The offices are open Monday to Friday (excluding holidays), from 8:30 a.m. to 4:30 p.m.:

• Brampton Civic Hospital (room S.1.270) located on the main level near Diagnostic Imaging
• Etobicoke General Hospital (room 1574) located on the main level by the secondary entrance, closest to parking lot E

Patients with a nine-digit account (guarantor) number that are not paying with cash are encouraged to review our other payment options or continue to pay at the registration desk within the program/unit.

If your account number is from our legacy system, it will have 10 digits (beginning with two letters). Payments (for legacy accounts) accepted at our office include:

• Debit card
• Visa
• MasterCard

Any patient making payment with cash, regardless of the whether it is a legacy or Epic account number, should visit our patient financial services offices.

You can securely pay your bill online by Visa, MasterCard or American Express. Please see the following options to proceed with online payments:

• Patient payments (e.g. ambulance, crutches, private room charges)
  • Patients with a 10-digit account number, starting with 2 alpha characters (legacy system)
  • Patients with a nine-digit numeric guarantor account number (Epic)
• Non-patient payments (e.g. medical records, badging, client payments)
  • Payments not related to a patient billing

If you don’t have this information or require assistance, please contact our Finance Department, Monday through Friday, 8:00 a.m. to 4:00 p.m. at 905-863-2550 or accounts.receivable@williamoslerhs.ca. 

If you wish to use our pay-by-phone system, please have your credit card information ready.

• If your account number is 10-digits, beginning with two letters, please call 1-800-731-7214
• If your guarantor number is nine-digits, please call 1-800-941-8074

Visa, MasterCard and American Express are accepted. For your account or guarantor number, please refer to the front of your bill.  

Please mail payments to the hospital address on the front of your invoice. We accept:

• Cheque payable to William Osler Health System
• Money order

In Canada, most financial institutions will accept your payment at the bank or through online banking. For account numbers, enter letters and numbers only.

If you choose this option, you may pay by cash, debit card or a cheque payable to William Osler Health System.

Important note: When paying your bill through online banking, please remove the "/" from your account number. For example:

• if the account number on your invoice is “NO123456/16”,
• type “NO12345616” instead.

Patients with a 9-digit account (guarantor) number are encouraged to review our other payment options.

Public hospitals are funded by:

• taxes paid by those who live and work in Ontario, and
• an annual Ontario Health Insurance Plan (OHIP) premium. This is paid by Ontario residents for insured health care services.

If you have a valid Ontario health card, OHIP will pay for most of the health care services you receive.

Many people also have private health insurance coverage. If you have a private health insurance plan, it may cover what OHIP does not. Read your plan carefully to understand what is included.

You will be charged before or during your visit for any procedures, services or medical devices not covered by OHIP. You are also responsible for any charges during your stay. These may include:

Room charges: Semi-private and private rooms cost more. You are billed for room fees not covered by your insurance.

Medical devices and supplies: Fees apply for medical devices and supplies such as crutches, casts, tensor bandages, splints, etc.

Non-urgent transport: You are responsible for paying your transportation costs when discharged from hospital.

Ambulance: Most Ontarians with a valid health card are charged an ambulance service fee of $45.00. For all fees and exemptions, visit the Ministry of Health's website.

Fees also apply for:

• digital copies of diagnostic or ultrasound images for personal use
• procedures that change or restore your appearance but do not treat life-threatening conditions (i.e. cosmetic procedures)

Fees not covered by OHIP apply to all patients. This includes patients with a health card, Canadian residents, uninsured patients and international visitors. If you have private insurance, your plan may cover the costs of some of these services. Please contact your insurance company for details.

If you do not have proof of or are ineligible for Ontario Health Insurance Plan (OHIP) coverage or similar coverage from another Province/Territory of Canada or Interim Federal Health Program (IFHP) benefits:

• Osler will provide emergency care for conditions that are considered an immediate and serious threat to life, a body part or vital organs. You will be responsible for paying for the costs for your care.
• Osler will not provide elective care (non-emergency care) unless the care is approved by the hospital at its discretion due to exceptional circumstances. If approved, advance payment is required. In general, we do not provide elective treatment to uninsured patients.
• Osler will not provide care that is considered medical tourism e.g. travelling from outside Canada to receive care at one of our hospitals.
• During registration for services, all uninsured patients must complete a Governing Law and Jurisdiction Agreement form and an Agreement for Provision of Health Services form and will be informed of costs associated with the care. 

Please note there is a fee for ambulance services. Learn more about your options.

You may request a private, semi-private or standard room. Depending on your choice, additional fees may apply. Learn more about your room options.

If you are injured at work, you should notify the Workplace Safety and Insurance Board (WSIB).

• If your treatment at Osler is related to a work injury, you must provide your WSIB claim number when you are treated.
• If you are treated in the Emergency Department for a work-related injury, please report the incident to your employer so your claim can be processed. If you have any questions, call us at 905-494-2120 ext. 29918 (last name A-M) or ext. 29127 (last name N-Z).

Learn more about WSIB coverage and claims.

If you have a health card from another province or territory in Canada, most health care services you receive in Ontario will be covered. When you arrive at Osler, provide:

• your home address
• your provincial or territorial health card
• the expiry date of the card

If you have any questions, call us at 905-494-2120 ext. 29909.

If you have lost your health card, learn how you can replace it.

If you are covered by the Interim Federal Health Program, you must tell our registration clerk when you arrive and provide a copy of your refugee papers. We require a proof of eligibility document which includes your Unique Client Identification number (UCI).

If you have any questions, call us at 905-494-2120 ext. 29183 (for Brampton Civic) or 905-494-2120 ext. 20139 (for Etobicoke General or Peel Memorial).

You can pay your bill:

• In-person
• online
• by phone
• at your bank or financial institution
• through online/telephone banking
• by cheque, payable to:
  William Osler Health System
  Attention: Accounts Receivable
  2100 Bovaird Drive East
  Brampton, ON L6R 3Z7

It can take up to two weeks for a payment to be processed. If you paid your bill more than two weeks ago and you have received a bill, please call the billing representative on the front of your statement.

Please call us to update your information at 905-863-2550 or email us at accounts.receivable@williamoslerhs.ca.

Under the Health Insurance Act, each patient transported by ambulance is responsible for transport fees.

If you are charged an ambulance fee and receive Ontario Disability Support Program (ODSP), Ontario Works or home care services, let us know. Attach confirmation of your benefits (e.g. a Benefits Statement for the month you used ambulance services) to your invoice and mail to:

William Osler Health System
2100 Bovaird Drive East
Attention: Accounts Receivable
Brampton, ON L6R 3Z7

You can:

• contact your billing representative at the extension on your bill, or
• email your account details to accounts.receivable@williamoslerhs.ca

We will mail you a receipt within two weeks of your request.

Visit the nearest Service Ontario location to update your information. Then contact us to update your file:

• call us at 905-863-2550 or
• email us at accounts.receivable@williamoslerhs.ca

Insurance companies often send a questionnaire to confirm your hospital stay. If you receive a questionnaire from your insurance company:

• complete it right away
• return it to the insurance company to ensure they process your claim

If your insurance company refuses payment because of an incomplete questionnaire, charges will be billed to you directly.

Yes, we are happy to help. Please:

• call your billing representative at the extension on your bill or at 905-863-2550, or
• email accounts.receivable@williamoslerhs.ca

Invoices are mailed within five days of hospital discharge. They are due upon receipt.

We are here to assist you Monday to Friday, 8:00 a.m. - 4:00 p.m.

If you have OHIP, email accounts.receivable@williamoslerhs.ca or call 905-494-2120 and an extension below:

If you are uninsured or a visitor to Canada, call 905-494-2120 and an extension below: